Operational Team Lead - Full-time, Permanent (Chippenham)
Are you seeking an exciting new job opportunity to make a difference? This vacancy could represent a significant step in your professional development.
We are happy to share our latest opening for an Operational Team Lead to join our dynamic Urgent Care Team. This is a permanent, full-time position (37.5hrs/week), and we are looking for someone ready to make a substantial impact.
Main duties of the job
As an Operational Team Lead you will work closely with the Assistant Operations Manager to support all members of the Urgent Care Team in delivering high quality 24/7 service to our patients and service users.
You will play an advisory role in the recruitment, induction, training and provide proactive ongoing support to the team. You will ensure that agreed working practices are adhered to consistently across the Urgent Care team and, where appropriate, be responsible for keeping them updated on relevant operational and organisational developments.
Please be aware that this is a full-time position with fixed hours. The role requires a combination of weekend work and overnight shifts, following a four-week rolling rota. We are happy to share the available rota pattern once we receive your formal application.
Job responsibilities
Day to day, your duties will include but not be limited to:
* Supporting and supervising all members of the Urgent Care team in delivering a high-quality service.
* Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients.
* Liaising with allied health and social care agencies to facilitate the patient/client journey through the Medvivo service or direction to appropriate alternative service.
* Supervising Medvivo operational teams and acting as the first point of reference to resolve issues that may occur during the shift.
* Coordinating the resources available on shift to ensure a consistent and high level of service is maintained.
About You
The ideal candidate will be able to:
* Work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders in achieving the appropriate outcome.
* Remain calm and focused on service delivery at all times, especially during unpredictable workloads.
* Maintain a good working knowledge of key Medvivo policies and procedures relating specifically to the service ensuring the team adhere to procedures.
* Communicate with all stakeholders confidently, knowledgeably and courteously at all times.
What we offer
* A competitive base salary per annum plus enhancements (uplifts dependent on shift time and day)
* Discretionary staff bonus scheme
* Free staff parking
* Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
* Company Pension Scheme
* Life Assurance
If you would like to make a difference and think this is the role for you, we would love to hear from you.
For a full Job Description or if you have any questions, please contact our Recruitment Team at recruitment@medvivo.com
Closing date: Monday 10th February 2025 (5 pm)
Please note that Medvivo reserves the right to close this advertisement early should sufficient applications be received in advance of the closing date.
Person Specification
Experience
* The ideal candidate will be able to:
* Work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders in achieving the appropriate outcome.
* Remain calm and focused on service delivery at all times, especially during unpredictable workloads.
* Maintain a good working knowledge of key Medvivo policies and procedures relating specifically to the service ensuring the team adhere to procedures.
* Communicate with all stakeholders confidently, knowledgeably and courteously at all times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£14.45 to £19.51 an hour (uplifts dependent on shift time and day)
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