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Service Center Administrator (Birmingham, part-time), West Midlands
Client:
Location: West Midlands, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: e575f5f32384
Job Views: 8
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
Role is part-time: about 24 hours per week (opportunity to increase the amount of hours if desired by the candidate)
Location: site based at our Birmingham office (parking onsite)
Purpose: Customer service role (70%), with elements of facilities management administration (30%). To provide customer service support for UK customers, co-ordinate the UK equipment repair business and support the UK Service centre facilities management team.
We are looking for a candidate with prior experience in a customer service role / or facilities management. You will have excellent communication skills and a strong appearance in front of our customers. The ability to work within a team and cooperate effectively is also desirable. The role is part-time, we can be flexible with the specific days a week to be worked, this can be discussed at interview stage.
The Job (responsibilities):
* Direct communication with the end customer.
* Adhere to and uphold all EHS practices of the SEF.
* Co-ordinate the UK repair service business.
* Process quotations and customer orders in XPPS (Brain).
* Organise delivery of repaired items back to the customer.
* Support the planning of service activities in the UK Service Centre Workshop (Co-ordinate the workshop usage and service team resources with the service manager - Bookings calendar).
* Co-ordinate the management of the UK spares stock including re-ordering of spare parts as required.
* Liase with Giessen customer services team to ensure alignment with company processes and procedures.
* Co-ordinate the facility management administration of the UK Service Centre along with the SBD facilities team.
* Organise supplier visits for regular site visits to ensure compliance with EHS topics (Fire alarm servicing / Legionella checks / Pest control / security alarm service).
* Ordering of office supplies as required.
* Co-ordination with Accounts Payable of invoices relating to UK Service Centre (Rent / Tax rates / Shipping costs etc).
The Person (requirements):
* Previous experience in a customer services role.
* Experience with administration is an advantage.
* Good communication skills, professional appearance in front of the customer.
* Ability to focus with an eye on detail.
* Well organized, with ability to manage projects.
* Ability to work in a team, self-starter, proactive.
We offer:
* Ability to learn and grow in a supportive environment.
* Competitive benefits package including: contributory pension scheme, private health insurance.
* We value diversity of thought, experience and background and we foster inclusion, enabling all talent to thrive.
About STANLEY Engineered Fastening:
A division of Stanley Black & Decker - at STANLEY Engineered Fastening, we are the global leader in precision fastening and assembly solutions, driven by a desire to elevate what our customers create. We truly connect the world, as our fastening solutions can be found on everything from fuel-efficient cars to the newest mobile devices.
Our industry-leading brands, Avdel, Integra, Nelson, Optia, POP, STANLEY Assembly Technologies, and Tucker, represent the world's most diverse portfolio of fastening and assembly products and solutions.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are:
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Global Benefits & Perks:
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What You’ll Also Get:
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
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