Provide operational leadership in all aspects of designated services within LSW, developing a positive working environment and open culture that fosters high morale and commitment among all staff and promotes their wellbeing, professional, and personal development. Support the Organisation's strategic objectives (one year and five-year goals) by developing and implementing changes to operational practices to ensure strategic objectives are delivered within designated Services.
Lead work on corporate projects as designated by the Assistant Director and, where required, in liaison with external agencies, partners, people who use our service, and regulatory bodies. Ensure effective and mutually beneficial joint working across the organisation to support the delivery of iThrive, Neighbourhoods, Primary Care Networks, and Place Based care. Be part of and work with external stakeholders to deliver continuous improvement and maximise the health outcomes of the local community.
Support the delivery of all care and performance in line with LSW governance frameworks and adhere to the regulatory framework bodies e.g., CQC, NHSI, NHSE, CIC regulator. Accountable to the Assistant Director for the delivery of Mental Health and Wellbeing Services within the financial envelope of the contract. Work to the delegated level of autonomy that is appropriate for the level of seniority of the post and within LSW management policies, demonstrating sustained management capability and excellent levels of individual performance.
Deputise for the Assistant Director and other senior managers as required. As an operational manager, the post holder will be required to participate in the senior managers on-call rota if requested to do so by the Chief Operating Officer.
Role and Context: The post holder will provide leadership and management for all Service managers, Team managers, Matrons, and other direct reports/managers within Mental Health and Wellbeing Services. To be accountable to the Assistant Director for the delivery of all operational performance indicators within Mental Health and Wellbeing Services, including contractual, financial, resources, and staff.
Develop effective working relationships with key partners, Primary Care Networks, Education, people who use our services, Commissioners, Acute Trust, Local Authorities, voluntary sector, and staff side to deliver continuous improvement in the Mental Health and Wellbeing Services pathways. Work collaboratively at all times with all direct reports and peers to achieve high-quality services and high-performance standards.
Continually review services and pathways, working with key stakeholders to effectively redesign services and pathways to meet the needs of people and carers and enable designated services to achieve key performance indicators. Manage and deliver high-quality services that meet the needs of local people by ensuring that performance standards are met and applied consistently across the defined populations.
Implement effective processes for monitoring and managing activity, providing assurance via LSW governance structure for safe and effective service delivery. Ensure all complaints, incidents, SIRIs, and HR processes are investigated and/or managed appropriately, in accordance with LSW policy, apply duty of candour, and ensure that the learning is used to continuously improve quality. Ensure that policies and procedures regarding safeguarding adults and children are understood, adopted, and applied by all staff.
Communication and Key Working Relationships: Members of the LSW Senior Management Team regarding both operational and strategic elements for Mental Health and Wellbeing Services, linking into any relevant community and/or specialist services when needed, e.g., to support transition from children's services to adult provision.
Trade Unions and Staff Organisations regarding partnership working as delegated and developing effective communications. Other managers/officers within LSW responsible for Human Resources and policy/operations of Community Service.
Leadership, Policy and Service Development: Provide leadership of several service areas, including the Service management team with delegated accountability for delivery of the Service contract, key targets, including outcome measures, performance, and operational financial sustainability on behalf of LSW. Be part of the LSW Management Team overseeing the delivery and development of services within LSW.
Be a member of the LSW Management Groups, including senior management team meetings, operations team meetings, etc., as required. Deputise for the Assistant Director at relevant meetings as required. Build relationships at a local level that deliver the vision for integrated health, education & social care within Mental Health and Wellbeing Services as part of the local system.
Take lead responsibility for specific projects and prepare and deliver reports and presentations as appropriate to operational and senior management within LSW and externally when required. Work with strategic and operational professional leads, service manager, families/carers to ensure policies, protocols, and service development plans are formulated, developed, and implemented as part of the wider system delivery and in partnership.
Promote the principle that people who use our services, and their families/carers, should be at the centre of all we say and do in all contacts and interactions with staff, people who use our services, families/carers, partner organisations, and members of the public.
Financial and Physical Resources: Hold and be responsible and accountable to the Assistant Director for several devolved health and social care budgets in line with locally managed services. Deliver on financial balance and include financial recovery as required in line with strategic financial plans for Community Service, including efficiency savings and financial sustainability.
Ensure that risk management policies and procedures are implemented in the defined area, and that risks are managed/mitigated locally or escalated to an appropriate level in the organisation.
Support, Management and Development of Staff: Be responsible for managing a diverse, multi-disciplinary/multi-agency staff group across a range of service functions. Provide effective leadership to all designated teams to achieve effective integration and operational management of services.
Actively work with direct reports to support workforce planning, recruitment, and staff development. Support staff in identifying and addressing training and development needs in collaboration with team leaders and the Professional Training and Development Department.
Implement and maintain the appraisal and supervision standards for the staff in accordance with the organisational policies and procedures. Ensure that appropriate action is taken to deal with issues of discipline, grievance, poor performance, and sickness in conjunction with team managers.
Ensure the health, safety, and wellbeing of all staff, in reference to the relevant HR and operational policies.
Communication and Relationship Skills: Lead on service redesign and organisational change with internal and external stakeholders. Represent LSW at appropriate forums, local, national, and regional to support the delivery of service strategies and to promote the organisation.
Communicate highly complex information to staff, partner organisations, and the public. This will involve communicating internally with staff groups and in public forums on behalf of LSW.
Support the Assistant Director in liaison with local and national commissioners to influence their decisions and enable positive outcomes for provision within Community Service. Ensure that people who use our services, and their families/carers, are appropriately involved at all stages of service development and delivery.
Foster and develop partnership approaches with key partners to ensure that services are developed and delivered in a coordinated way that is responsive to need and places individuals at the centre of the care they require.
Decisions and Judgements: Demonstrate analysis and understanding of highly complex policy, guidance, and legislation and interpret to ensure that Best Practice and governance requirements are applied locally.
Respond appropriately to evidenced outcomes and ensure this is applied to service development and delivery at the locality level.
Information Resources: Utilise performance management information with staff and others as the basis for continuous service improvement. Ensure that agreed IT systems are fully implemented and utilised.
Contribute to the development of appropriate information systems where gaps exist. Ensure that clinical governance and other quality assurance systems are in place to ensure patient safety and service quality.
Research & Development: Learn and understand research to inform opportunities for development and improvement to ensure integrated services provide, meet, or exceed national standards for performance and innovation where possible. Full details can be found in documents.
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