Our client, a leading business management services consultancy, is currently going through an exciting Digital Transformation journey that will deliver a strategic project of change. A skilled, UK-based Application Support Engineer is required to join them in the new year.
The Application Support Engineer is responsible for supporting the Oracle EBS business-facing platform. This includes the primary business operating system, business client portal, system integrations, and the field service platform. You will be responsible for the successful delivery of support for the platform within the Application Management Team, driving the pace of the team's output while focusing on business feedback, quality, and cost reduction.
The Application Support Engineer will be familiar with the ServiceNow platform and the resolution of Incidents and Requests, managing to agreed SLAs. You will also coordinate with business colleagues to ensure successful resolution/completion of Incidents and Requests. Additionally, you will be required to write and create scripts to analyze and update data in the platform to support business data and updates, in line with business requirements.
Experience required:
* Recent proven experience in application support with Oracle products
* Experience in customer support roles, incident management, and problem resolution is highly valued
* Proficiency in SQL: Essential for database management and troubleshooting
* Understanding of Oracle E-Business Suite: Familiarity with modules like Service Contract, Install Base, and Advanced Scheduler
* Experience with Fusion Middleware: Knowledge of integration tools and middleware solutions
* Troubleshooting Skills: Ability to diagnose and resolve technical issues related to Oracle applications and middleware, including experience in gathering logs, analyzing performance issues, and applying fixes
* Familiarity with the ServiceNow platform
This role can be performed fully remote, and our client is happy to consider candidates UK-wide. Our client has offices in Birmingham and London.
If you would like to join our client on this exciting Digital Transformation journey and have experience in the above areas, please submit your application to Jackie Dean at Jumar for consideration. Jumar takes great pride in representing socially responsible clients who prioritize diversity and inclusion while actively combating social inequality.
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