Perform a variety of pharmacy support duties, some of which may be patient facing. These include stock management, dispensing and/or preparation of medicines in a designated area of MMPS which may include dispensary, aseptic facilities, warehouse and dispensary support rooms at ward level. Day to day supervision of Pharmacy Services Assistants and Pharmacy Porters to ensure service delivery in relevant area of MMPS There may also be distribution duties including the movement of goods and a requirement for general housekeeping duties. JOB DIMENSIONS The post holder will not have any line management responsibilities. They will provide induction and training for Pharmacy Services Assistants and Pharmacy Porters and other staff as required. The post holder will be required to work evenings, weekends and Bank Holidays on a rostered basis. The post holder will be required to travel to other sites for briefing meetings, training sessions and to support service provision. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Level 2 Apprenticeship /Pharmacy Services Assistant or NVQ level 2 in Pharmacy Services or Pharmacy Manufacturing Course. Experience of working in a community or hospital pharmacy. Knowledge of procedures of own working area following on the job training Knowledge of good customer care. Experience of stock control systems Must have excellent verbal communication skills. Ability to work accurately under pressure and follow standard operating procedures. Good literacy and numeracy skills Ability to interpret written instructions. Developed computer skills Ability to supervise and give instruction to Pharmacy Services Assistants and Porters and other staff as required CORE BEHAVIOURS AND SKILLS Team working Flexibility Reliability Trustworthy Honest Integrity Confidentiality Manage time effectively Can use initiative within limits of authority Good communication skills with colleagues, patients and other healthcare staff. Working accurately with attention to detail Ability to train others in line with S.O.Ps Use mistakes as a continuing learning experience Supports others through day to day supervision Commitment to provision of the best possible service CORE KNOWLEDGE AND UNDERSTANDING Customer care. Stock control. Good Dispensing/Manufacturing/Distribution/Clinical Practice. Health and safety including COSHH Safe moving and handling techniques Understanding supervision and training of others PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Labelling, dispensing and preparation of Controlled Drugs after training and competency assessment. Day to day supervision of Pharmacy Services Assistants and Pharmacy Porters to ensure service delivery in relevant area of MMPS Support the Pharmacy Technicians in planning work rosters for the Pharmacy Services Assistants and Pharmacy Porters Support the Pharmacy Technicians with the delivery of service information and escalation within the team meetings Provide induction and training for Pharmacy Services Assistants and Pharmacy Porters Involved in counselling patients on their medicines after training and competency assessment. Accuracy checking of medicine stock orders after training and competency assessment. Working accurately to dispense medicines, including labelling, preparation and assembly in a dispensary, warehouse or aseptic facility. Stock management and replenishment of stock medicines at ward level (Top-ups) Input of ward orders to produce a picking list for assembly of medicines. Picking, packing, self-checking and despatch of medicines. Provide support to the Pharmacy Technicians in all aspects of stock control, including stocktaking. Assist in ordering processes for medicines and consumables, including ordering, unpacking, checking, booking in and putting away orders. Communicating information to patients, colleagues, other health professionals and service users. Perform reception and clerical tasks as required. Ensure all medicines are distributed in a safe and secure manner following SOP. Ensure waste is removed and disposed of correctly. Assist in general housekeeping eg cleaning and tidying of work areas. Assist with recycling of medicines. Staff working in Pharmacy Stores and Distribution may be required to operate, after training, powered and manual stacking equipment. Participation in evening, weekend and Bank Holiday working on a rostered basis. Other duties as requested within the remit of the Job Description.