Interview Coordinator – Wethersfield Job title: Interview Coordinator Reporting to: Site Manager Location: Wethersfield Contract type: 12 Month Fixed Term Contract Hours of work: 40 hrs per week - 3 week shift pattern working three 8-hour shifts that cover early, main, and late shifts. Mon-Fri between 07.30-18.00 Salary: £32,240.00 Purpose of the job: The Interview Coordinator is responsible for managing onsite interview arrangements for Service Users (SUs). This includes ensuring that all necessary equipment is available and functioning properly, assisting with technical issues, and conducting welfare checks. Operating with minimal supervision, the Interview Coordinator oversees all aspects of interview coordination and provides a comprehensive handover to team members as part of a rota system. Duties and Responsibilities: Set up and maintain IT equipment, ensuring all systems function properly and are switched off at the end of the day. Ensure interview booths and waiting areas are clean, organised, and stocked with refreshments. Meet and greet Service Users (SUs) before interviews, assisting with setup and confirming details with Decision Makers. Remain available during interviews to provide technical support and address any issues. Conduct private post-interview welfare checks, escalating concerns to the Welfare Team Leader as needed Maintain the email inbox and liaise with the Home Office Oversight Team to manage daily interview schedules. Confirm interview details with SUs in advance, identify special requirements (e.g., translators), and ensure they understand the process. Book translators, track interview attendance, and log start/finish times along with any delays or issues. Report non-attendance and interview-related concerns to the Home Office Oversight Team. Provide support and cover for colleagues, ensuring a smooth handover between shifts and securing the interview room at the end of the day. Required Skills: Experience handling shared inboxes and a high volume of written and verbal requests. Strong organisational skills, including meeting coordination and document management. Experience working in a fast-paced environment, managing multiple priorities. Strong communication skills, both written and verbal, with a professional and friendly telephone manner. Experience liaising with multiple stakeholders across different locations and shift patterns. Solution-focused mindset with a strong understanding of customer service. Positive, enthusiastic attitude with good listening skills. Ability to work independently with minimal supervision. Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. GCSE or equivalent in English and Maths. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today