Key responsibilities This will be varied and will adapt over time as both the ICB/S develops. However, the postholder is expected to fulfil the following key functions: - Play a key role in delivering the All Age Continuing Care Service, ensuring an effective, person-focused and competent level of service. Work within the remit of the National Framework for All Age Continuing Healthcare and Previously Unassessed Periods of Care (PUPoC) Guidance. Work as part of the Retrospective Review and Dispute Resolution Team and will be responsible for providing clinical expertise on reviewing previously assessed periods of care in accordance with Service operational procedures this will include: Scrutiny of appropriate evidence used to make an eligibility decision and provided by claimant. Completion of Local Resolution Report, Needs Portrayal, Checklist and Decision Support Tool documents where appropriate. Leading meetings with individuals or their representatives. Leading MDT meetings with Local Authority colleagues. Conducting quality assurance decisions and tasks. Liaison with key stakeholders including the Local Authority / Finance Department / Solicitors / Claims Companies. Be responsible for effective communication with a range of individuals and will need to use tact, diplomacy and conflict management skills to inform and advise. Evaluate local resolution and retrospective review requests to ensure that the NHS All Age Continuing Healthcare processes has been adhered to and identify the responsible commissioner prior to commencing any review process. Produce comprehensive reports identifying a patients journey throughout the period of review. Have a good understanding of All Age Continuing Healthcare and high-level communication skills to chair local resolution meetings with claimants and their representatives. Provide support to families/representatives to improve their experiences. Key working relationships The post holder will have regular contact with a wide range of staff at all levels within the ICB/S, with senior and other representatives of local stakeholders, as well as with patients and their representatives. Some of the key direct relationships include: Cheshire and Merseyside ICB/S executive teams Cheshire and Merseyside ICB leadership teams Chief Information Officers / Digital Leads Clinical Leaders Colleagues within NHSE/I Senior leaders across Cheshire and Merseyside, NHS, local authorities and other third sector organisations Main duties and responsibilities Use clinical judgment to analyse, review and prepare retrospective / dispute cases regarding eligibility for NHS All Age Continuing Healthcare funding. Produce accurate and contemporaneous reports. Assist the patient, carer and/or their representative to understand All Age Continuing Healthcare policy and procedures giving explanations in understandable language demonstrating and empathetic and sensitive approach. Ensure the effective communication of all aspects of the process, dealing with the exchange of correspondence with legal representatives, advocates and when necessary Parliamentary Health Ombudsman. Liaise as appropriate with the patient, carer and/or their representative throughout the local resolution / retrospective review process, ensuring, where possible, their involvement at each stage of the process. Be involved in the management of highly complex, contentious, and sensitive cases which may be distressing in nature for families and requiring de-escalating skills being utilised. Chair and present individual cases within the local resolution process. Attend, when appropriate, Independent Review Panels and related meetings appropriate to the role and as agreed by the line manager. Ensure that the patient, carer and/or their representative are involved and informed of the recommended outcome of the review and to communicate clearly the next stages required if relevant. Support in identifying areas for service improvement and policy development within the sphere of the local process and related areas of All Age Continuing Healthcare. Be responsible for own workload in maintaining high standards and professionalism throughout. Feedback learning and work closely with others to support staff so that they can fulfil their roles effectively. Liaise with the Finance Department regarding retrospective review overturns, providing proof of overturn and consent. Respond to queries as required. Assist the All Age Continuing Healthcare Team with resolution of complaints and disputes Raising issues of concern through the Senior Management Team where necessary. Mentoring and supervision of All Age Continuing Healthcare Associate Practitioners and Practitioners where appropriate. Line manage staff as requested, ensuring HR policies are followed. Contribute to performance improvement within the team ensuring that services are delivered to a high standard. Work with members of the team to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions. Actively supporting the All Age Healthcare team in working towards goals and objectives. Communicate information, risks, issues, and dependencies, including briefings and reports. Maintain professional registration and up-to date knowledge of legislation. Provide relevant and timely specialist advice and guidance on functional and information matters relating to the service. Deliver against objectives, achieving quality outcomes, prioritising own workload, and working to tight deadlines. Audit of the retrospective review service collating and providing data as required. Foster transparency and a person-centred approach with patients, families, and representatives. Ensure the principles and duties of safeguarding are holistically, consistently, and contentiously applied. Contribute to maintenance and monitoring of service standards around quality. Ensure their mandatory training is up to date and expected to adhere and complete the NHS All Age Continuing Healthcare competency framework on an annual basis