We're looking for a Visitor Operations and Experience Manager to join the Hughenden, West Wycombe and Central Chilterns portfolio. This is an ideal opportunity for someone that loves delivering creative and exciting visitor experiences and enjoys operational management.
This is a fixed term contract due to end when the previous employee returns from maternity leave. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months.
What it's like to work here
Reporting into the General Manager, the Visitor Operations and Experience Manager will be responsible for the strategic planning and day-to-day management of the visitor experience offer across Hughenden and West Wycombe Park. With direct line management for three team members, you'll be leading the development of the direction of visitor engagement, including interpretation and property programming.
You'll be based out of Hughenden Manor. The role includes regular weekend and bank holiday working.
What you'll be doing
The Visitor Operations & Experience Manager is critical to the day-to-day management, as well as a key member of the Property Leadership Team. You'll work collaboratively with other members of the portfolio team, consultants, and local communities to lead the development and delivery of the visitor offer at Hughenden. Exploring creative and innovative ways to share the incredible stories that Hughenden has to offer, as well as looking at ways in which to be more relevant to our local communities.
Who we're looking for
* Brilliant people skills, including management and collaborating as well as influencing and negotiating
* A love of creative, innovative and brilliant experiences
* A knowledge of data, trends and budgets
* Great planning skills
The package
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
* Flexible working whenever possible
* Employee assistance programme
* Free parking at most Trust places.
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