Client Account Executive Remote Salary: Market related Permanent About the company Our client is a trusted and comprehensive provider of regulatory information, guidance, standards and resources to support our clients wherever they are in the world. Through our knowledge of complex legislation and flexible resources, they empower our clients to simplify and manage their EHS compliance. Its about more than just legislation. Working with our client, you have a partner to help put solid compliance foundations in place, tools to influence company culture, and specialist consultancy. They help you stay on top of ever-changing industry developments, ensuring your organisation keeps people safe and protects the environment. About the role Our client are on the lookout for a talented and experienced Account Manager to join them In this key role, youll be the go-to person for valued customers, ensuring they get the most out of the services they offer. As an Account Manager, youll build strong relationships, provide tailored support and proactively identify opportunities to enhance their customers experience and satisfaction. If youre passionate about delivering exceptional service, thrive in a collaborative environment and are driven to make a real impact, this is the perfect opportunity for you. Join their growing team and be part of an organisation that values innovation, customer success, and career development. They cant wait to meet you What youll be getting up to Manage a diverse portfolio of customer accounts, serving as their first point of contact for all inquiries and support. Achieve and exceed your targeted renewal rate by building strong, lasting relationships and ensuring ongoing customer satisfaction. Provide exceptional customer support by offering training on how to use the service, troubleshooting issues, and addressing any queries that arise. Maintain regular communication with your customers to monitor changes in their business or service usage, responding proactively to meet their evolving needs. Identify opportunities to offer and sell additional modules to existing subscribers or expand to other sites or divisions within their business, driving growth for both the customer and the company. What they're looking for The ideal candidate for this role will demonstrate behaviours that reflect their core values. Their colleagues are approachable and optimistic, focussing on solutions. Our client listens to understand client needs, delivering expert guidance and high-quality service. They foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. They continuously strive for improvement by being open to challenge, being curious and focussing on innovation. In order to excel in this role you need To be an experienced account manager with a proven sales track record and a strong understanding of the sales process Experienced in managing accounts remotely by Teams calls, including training and selling Exceptional questioning technique to ensure you understand your clients needs so you can best advise and support on their products Able to work on your own initiative Self-motivated and driven Be a good team player working within an established and successful team Hold excellent organisational skills, good IT skills and a good understanding of using Microsoft Office Experience using a CRM system Ability to work under pressure and meet deadlines A good understanding of solution selling and/or a background in information sales Previous experience using Salesforce Why join? Our client puts people firstwhether its customers or colleagues. When you join, youll be part of a supportive team that values collaboration, innovation, and professional growth. Theyll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way. Benefits Our client aims to support colleagues both professionally and personally. Heres a snapshot of what they offer: Wellbeing Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme Financial salary sacrifice pension scheme and exclusive shopping discounts Family they enhance statutory entitlements for family leave policies Community volunteer days and religious holiday swaps Social they host an annual conference to get the whole business together as well as the team of Social Champions who arrange regular events for inside and outside of work Development theyll cover the cost of a professional membership fee, support your personal