BMS Service Engineer Service - Cambridge and Ipswich area (Hybrid) Job Purpose The BMS Service Engineer will play a front facing role representing the company on customer premises delivering operational excellence. As standard they will ensure that the needs and expectations of the customer are met on every occasion, and that they receive a positive experience of our company. With a clear focus on customer delivery, the BMS Service Engineer will perform service agreement and tasks at customer sites to ensure that the relevant building control systems are properly maintained and operating correctly and is also required to provide effective energy solutions to the customer by providing energy efficiency advice and recommending products and services that meet the needs of the customer. Thus, contributing to company profitability and customer satisfaction. Responsibilities Operate in the field ensuring safe working practices are followed at all times. Ensure the highest safety and quality standards are met and that personal and customer safety is maintained at all times, paying attention to detail. Ensure all work adheres to the company safety rules/statutory regulations/customer requirements. Complies with all company policies, processes and procedures. Undertake preventative maintenance and diagnostics on appropriate control systems and components in accordance with the service level agreement. Tests, adjusts and verifies system readings ensuring an optimal system operation. Responds to customer service calls (emergency, on-site, or remotely). Carries out fault finding on controls systems. Diagnoses the problem or defect, determines corrective action and repairs the system. Positively engage customers on the features and benefits of their control systems, ensuring its functionality are understood and identify and recommend the products and services that may benefit the customer and meet business requirements. Deal positively with customer complaints, quickly resolving these in the most cost-effective way whilst also ensuring that high levels of customer satisfaction are maintained. Provide relevant energy efficiency advice to the customer. Be fully aware of the environmental impact of energy consumption on the environment and able to articulate to the customer the impact and benefits of increasing energy efficiency and reducing energy consumption. Establish a good working relationship with all customers and differentiate our business through the delivery of exceptional customer service by listening and responding to customer needs and concerns and taking ownership of the situation. Ensure expectations have been met and the customer is fully satisfied with the work prior to departure. Produces Field Quotes for additional chargeable opportunities whilst on site, identifies additional opportunities including, system extensions, upgrades and service contract expansion. Passes leads to the office to maximise opportunities Advise office of equipment and timescales for replacement parts following support visits and ensures no return visits on same problem. Ensures that the Account/Operations Manager is advised of any system changes, outstanding issues or any sales potential from sites visited. Works with other branches, company or external service providers or vendors to resolve problems. Completes and submits written service reports covering all aspects of each assignment and activity, whilst on site. Submits timesheets and other necessary information weekly and all sent to the office within the timescales as specified by the local branch. Ensure that all documentation is kept up to date for each contract (site “as fitted” drawings, documentation, service records, etc.). Be flexible and willing to work additional hours in order to meet project/support deadlines or as needs dictate. Person Requirements Trend and Tridium knowledge is essential Exemplary attitude to health, safety and the working environment at all times Excellent communication skills along with an aptitude for recommending company products Possesses technical skills in order to install, maintain and repair control systems, working to the highest safety and quality standards required by the company through attained accreditation. Ability to use tools, equipment and personal communication devices/computers Knowledge of energy efficiency processes and practices, the energy market, and our business, products and services Ability to work flexibly to meet customer requirements Committed to following company Policies and Procedures Adheres to the company dress code and maintains a professional appearance at all times Full driving licence and flexible attitude to travel Must have the right to work in the UK Department - Service Employment Type - Full-Time Benefits and Salary Package Competitive salary - Package - Company Vehicle Death in Service Policy UK Healthcare cash benefit Enhanced sickness pay policy Enhanced Maternity, Paternity, Shared Parental and Adoption Leave Policy Employee Assistance Programme Cycle to Work Scheme