Chris Knott (part of the Jensten Group) are pleased to be recruiting an Account Handler to join our existing Commercial team in Hastings. This is a fantastic and rare opportunity for someone with insurance experience to become a Commercial Account Handler and develop their career as part of a successful Broker. While Jensten have recently celebrated becoming a company of 1000 employees, our Hastings office is made up of a very friendly 20 people. You will be working in our Commercial team which is made up of 5 colleagues, offering a range of Commercial insurance products for organisations operating in a diverse range of sectors. Your role will focus on providing clients with specialist scheme insurance such as Charity, Canine and Allotment Insurance. Initially working full time in the office, a blend of office and home working will be available on completion of probation. Key objectives & responsibilities will include: Dealing with clients’ day to day enquiries on a daily basis, responding promptly and managing expectations Provide administration support as and when required in obtaining new business quotations and arranging cover - checking new policy documentation for accuracy and forwarding to clients or liaising with insurers Processing mid-term adjustments Referring to relevant Account Executives, Account Handlers and Directors over any technical queries Negotiating and inviting renewal of allocated client’s policies Ensuring all Client records reflect the current risk on cover at all-time including accuracy of sums insured, perils, excesses, extensions and exclusions Attain cross sell / up-sell on policies Liaising with Claims dept over claims queries / reports Creating all invoices and relevant credit notes for New Business, Renewals, Mid-Term Adjustments etc in line with the Broking Manual About You To join us as a Commercial Account Handler, you will need to have previous insurance knowledge and top Client Servicing skills. You will have strong diary management skills, be able to plan and organise effectively and work to deadlines. Being a team player is also essential as you will work closely with Executives, Account Handlers and Claims Handlers to service a range of policies. Other skills/requirements: Strong customer service skills gained within an insurance setting CII Qualifications, or desire to work towards these (not essential) Experience using Acturis (advantageous) Rewards & Benefits When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include: 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) bank holidays Auto enrolment into our excellent pension scheme (5% employer matched contribution) Flex-benefits- A range of flexible benefits to choose from, that are most important to you Group Life Assurance cover 3 months Maternity, Paternity & Adoption leave all fully paid Professional qualification study support relevant to your role and career Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc. Holiday purchase scheme- up to 5 days annually About Us: Chris Knott are an independent insurance broker based in Hastings, East Sussex. Founded in 1983, we pride ourselves on providing expert support and advice for both personal and commercial protection, in addition to giving our clients the quality service they deserve. Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £600m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms. We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.