North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisted on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offer a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
Are you an experienced leader with a passion for operational excellence in patient care? Join us as the Deputy Head of PTS - Operations, where you will play a pivotal role in the efficient delivery and performance management of our Patient Transport Services (PTS). You will work collaboratively with internal and external stakeholders to oversee daily operations, tackle high-demand periods, and mitigate risks, all while supporting the Head of Operations to deliver on NHS, Trust, and service line strategies.
This is a unique opportunity to make a meaningful impact on patient experiences and outcomes while driving operational excellence across the North West.
Main duties of the job
* Lead and motivate diverse, multidisciplinary teams, promoting a culture of inclusivity and professional growth, demonstrating compassionate leadership.
* Work collaboratively with the NEPTS planning and distribution team in the NWAS Integrated Contact Centre (ICC) to meet contractual and performance standards.
* Collaborate on strategic PTS service frameworks to align with NHS goals and Trust objectives.
* Drive financial efficiency, manage budgets, and deliver cost improvement plans.
* Champion quality improvement and ensure compliance with legislative and infection control standards.
* Act as a visible leader, communicating effectively with staff, trade unions, and external stakeholders.
* Support workforce planning, performance management, and leadership development initiatives.
* Contribute to service delivery policies, business continuity plans, and future commissioning strategies.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Why Join Us?
At NWAS, we are committed to making a real difference to the communities we serve. As Deputy Head of PTS - Operations, you will be part of a dynamic leadership team that values innovation, collaboration, and professional growth. We offer:
* Opportunities for professional development and ongoing learning.
* A supportive, inclusive workplace that values your contributions.
Detailed job description and main responsibilities
Essential Qualifications and Skills:
* Master's degree or equivalent experience in a related operational service delivery environment.
* Extensive NHS senior management experience with specialist knowledge of operational services.
* Strategic thinker with strong analytical, reasoning, and problem-solving skills.
* Proven ability to translate strategy into actionable operational plans.
* Exceptional interpersonal, communication, and influencing abilities.
* Skilled in financial management, business planning, and performance monitoring.
* Demonstrated success in managing diverse teams and fostering inclusive care delivery.
* Background in logistics or transport service delivery.
Application Process
If you are ready to take on this exciting leadership role and make a lasting impact, apply today! Join us in ensuring that every patient receives the highest standard of care, delivered with compassion, dignity, and respect.
* Closing date for applications 17th February
* Shortlisting process completed by 20th February
* Successful candidates to complete SJT 21st to 26th February
* Assessment Centre - Scenario and Personal Discussions - 6th March
Person specification
Qualifications and Education
* Educated to Masters degree level or equivalent experience in a related operational service delivery environment
* Provide evidence of recent ongoing personal development
* Must have NHS senior management experience with extensive and specialist knowledge in related operational services
* Current broad knowledge of the challenges facing health and social care nationally and regionally
* Current broad knowledge of the national NHS context
Skills and Abilities
* Can evidence innovative and strategic thinking ability
* Is credible to internal and external stakeholders
* Has strong analytic, and critical reasoning skills involving highly complex facts or situations and capable of effective analysis, interpretation and comparisons of a range of options
* Able to demonstrate the ability to provide and receive highly complex information where there are significant barriers to acceptance
* Ability to demonstrate the ability to communicate in situations where it is considered sensitive or highly contentious
* Ability to translate strategic goals into effective and achievable operational plans and capable of monitoring their progress and outcomes
* Effective and adaptable interpersonal and influencing ability including the ability to persuade others with personal conviction and facts
* Able to lead, develop and motivate diverse team working across all levels
* Highly developed negotiating and influencing skills
* Able to make sense of complex and conflicting priorities and reach effective and speedy solutions
* Can lead and motivate complex singular or multi-disciplinary teams
* Is politically astute with knowledge of local decision making and influencing bodies. Open and democratic style
* Ability to handle detail within strategic plans and make informed decisions and judgements
* Ability to assess risks, anticipate difficulties and successfully address them
Knowledge and Experience
* In-depth knowledge across a number of disciplines including performance management, information and reporting systems, staff management, change management, operational strategy, financial management and contract management
* Experience of inclusive patient care delivery in associated service
* Can demonstrate experience of leading and managing diverse staff employed in the provision of patient services
* Can demonstrate successful financial management, rigorous financial monitoring and control, and evaluating competing budgetary priorities
* Has business planning, objective setting and performance management experience and is able to formulate medium/long term and tactical plans (which contribute to strategic plans) involving uncertainty and which might impact on the Trust and geographical area outside the Trust's boundaries
* Experience of successful working in a fast-paced logistics delivery environment
Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.
Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.
Right to work - You will be required to provide a valid right to work in the UK document. North West Ambulance Service NHS Trust are currently able to provide sponsorship for roles that identified under the Health and Care visa, further information on this can be found here Health and Care Worker visa: Your job - GOV.UK (www.gov.uk)
Reference checks - This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.
DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.
Occupational Health - You will require satisfactory medical clearance.
Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best line of defence against COVID-19.
From 1st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).
If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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