An exciting new position for a Customer Relationship Manager. The position requires a natural problem solver with a passion for maintaining and enhancing customer relationships in the retail industry. Client Details This company is a reputable organisation in the retail sector. Known for its commitment to customer satisfaction, this firm has a vast client base and is constantly seeking innovative ways to meet customer needs. Description The Key Responsibilities of a Customer Relationship Manager Manage Customer accounts Handle incoming and outgoing calls Develop strategies to improve customer service experience Handle complex customer complaints and issues Analyse customer feedback and market trends Implement effective customer retention strategies Coordinate with the sales team to increase customer satisfaction Ensure compliance with company policies and regulations Maintain comprehensive records of customer interactions and transactions Profile A successful Customer Relationship Manager should have: Proven experience in a customer service role within the retail industry Excellent interpersonal and communication skills Strong leadership and team management abilities Proficiency in customer relationship management (CRM) software A customer-focused approach with a problem-solving mindset Job Offer A competitive salary range of up to £40,000 A supportive work environment focused on employee growth Opportunities for professional development and advancement Generous holiday entitlement Hybrid working Based in a popular location