Job description Location: Colchester, Essex, England Company: East Coast Appliances Ltd. Position Type: Full-time About Us East Coast Appliances is a leading domestic appliance repair company based in Colchester, Essex, renowned for providing high-quality repair services for a wide range of White Goods, including washing machines, dishwashers, tumble dryers, electric ovens, and refrigerators. Our commitment to exceptional customer service and technical expertise has established us as a trusted name in the industry. We are looking for an experienced Whitegoods Engineer to join our growing team. Role Overview This role offers an exciting opportunity to work with a skilled team, expand your technical expertise, and play a crucial role in ensuring customer satisfaction with high-quality repairs. As a White Goods Engineer at East Coast Appliances, you will be responsible for diagnosing, part sourcing, repairing, and maintaining a wide range of multi-brand domestic appliances in customers’ homes. You’ll work independently, ensuring high standards of workmanship, safety, and customer service at all times. Key Responsibilities • Diagnose faults, source parts, and perform repairs on various domestic appliances, including washing machines, dryers, dishwashers, ovens, and refrigerators. • Provide excellent customer service by ensuring clear communication, timely arrivals, and high-quality repairs. • Maintain precise service records, documenting repairs, parts used, and customer interactions. • Ensure company vehicles and tools remain in excellent working order. • Meet service targets and deadlines efficiently while upholding the highest safety and quality standards. • Advise customers on proper appliance maintenance to prolong lifespan and improve performance. • Ensure all repairs comply with relevant regulations and manufacturer guidelines. • Collaborate with the office team to ensure smooth coordination of service appointments and follow-up actions. Key Requirements • Proven experience as a White Goods Engineer or Domestic Appliance Repair Engineer. • Strong technical knowledge of domestic appliances and their repair requirements. • Excellent problem-solving skills with a customer-focused approach. • Full UK driving licence with a clean driving record. • Ability to work independently and manage your own workload. • Exceptional communication and interpersonal skills. • A proactive and flexible attitude with a passion for delivering high-quality service. • Relevant certifications (e.g., City & Guilds in Electrical Engineering, Domestic Appliance Servicing, or similar) are highly preferred but not mandatory. • Experience with fault diagnostics and safe use of repair tools/equipment. • Gas appliance repair experience (Gas Safe registration) is a plus. Why Join Us? • Competitive salary, overtime, and performance-based incentives. • Pension contributions and paid holiday entitlements. • Ongoing training and professional development opportunities. • Company van, tools, and uniform provided. • A friendly and supportive work environment with opportunities for career growth. • Be part of a reputable, growing company that values quality service and customer satisfaction. How to Apply Ready to take the next step in your career? Send your CV and a brief cover letter explaining your experience and enthusiasm for this role to douglaseastcoastappliances.co.uk. We look forward to hearing from you