Program Manager, Pay on Delivery, Amazon Pay
Job ID: 2895243 | Amazon Pay (India) Private Limited
We are the cash people!
Cash / Pay on delivery is the largest instrument of choice by customers on Amazon.in (and in other similar emerging markets where we are expanding). Customers continue to prefer Pay on Delivery (POD) for several reasons, including building trust in the Amazon marketplace and ensuring peace of mind by only paying when the item is delivered.
However, POD also has its downsides, such as low-intent purchases, casual rejects, and abuse from some customers. Therefore, there is a need to continuously shape the POD offering to make it more sustainable. This role will own the program management for two key areas of POD: Onsite experience and Cost to Serve and sustainability.
Key job responsibilities:
1. Design and drive end-to-end high impact and high visibility programs that impact pricing and customer experience on Amazon.
2. Collaborate with key stakeholders – Machine Learning, Technology, Shopping Experience, Delivery Experience, Finance and Accounting, Fraud Management to ensure timely deliverables for key projects.
3. Analyze data and derive business critical insights for enhancing systems. Apply analytics and business intelligence skills to extract meaningful insights from large and complicated data sets.
4. Conduct and present analyses on customer behavior, program effectiveness, and business impact to different stakeholders, including senior leadership.
5. Develop metrics and mechanisms to improve efficiencies and customer experience.
6. Write compelling business documents and drive outcomes for Senior Leadership at Amazon.
A day in the life
You will start your day reviewing POD performance metrics and identifying areas for improvement. Throughout the day, you will collaborate with various teams to refine customer segmentation models, optimize delivery processes, and analyze data to identify trends in customer payment preferences.
About the team
POD is a challenging area with a high level of ambiguity and requires innovative ideas to iterate and find solutions. You will be joining a team of passionate individuals dedicated to improving the experience for customers who prefer cash payment methods.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 3+ years of working cross-functionally with tech and non-tech teams
- 3+ years of defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end-to-end delivery and communicating results to senior leadership
- 3+ years of driving process improvements
- Experience in stakeholder management
- Experience building processes, project management, and schedules
Posted: January 17, 2025 (Updated about 1 hour ago)
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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