* 2 years' customer service Team Leader experience
* Previous Financial Services experience would be desirable.
About Our Client
Our client is a well established business based in Bromley seeking an experienced Customer Services Team Leader to support the Customer Services Manager in developing the team of 6-12 Administrators.
Job Description
* Manage the day to day duties in accordance with agreed service levels
* Review, monitor and maintains quality controls of the teams work, providing feedback
* Identify and provide training required by the team
* Regularly assesses the performance and behavioral competencies of team members
* Reviews objectives and creates training and development plans
* Deals with customer complaints
* Continuously improves and automates administration processes
* Ensures procedures are up-to-date and fit for purpose
* Works within agreed process and payment authority levels
* Manage business practices, processes, changes and risks
* Completes administration tasks as and when required
The Successful Applicant
A successful Customer Services Team Leader should have:
* 2 years' customer service Team Leader experience (Previous financial services experience would be desirable).
* Achieved or willing to undertake a Level 3 award in Financial Administration
* Strong written and oral communication skills
* Experience of planning, monitoring and controlling work
* Experience of motivating, coaching and developing a team
* Good organisation skills and ability to prioritise to meet business deadlines
* Able to identify and assess risk in a customer services environment
What's on Offer
* An estimated salary range of £28,200 - £30,000 per annum
* Opportunity to work in a leading Financial Services company
* Opportunity to work within a supportive team
Contact
Amy Fenlon
Quote job ref
JN-102024-6568408
Phone number
+44 1622 604 513