Leading Buy-to-Let lender with 25+ years of experience and a trusted name in the field is seeking an experienced and motivated Head of Servicing to lead their Mortgage Servicing team, ensuring smooth operations, industry compliance, and excellent customer support.Key Responsibilities:Team Leadership
* Lead, motivate, and develop a team of servicing specialists.
* Foster a positive, collaborative work environment.
* Work closely with internal teams and external partners (Brokers, Valuers and Solicitors).
Operations
* Stay updated on industry trends and regulations.
* Improve processes and streamline workflows.
* Set and track team performance metrics (KPIs).
* Assist customers with mortgage inquiries and loan modifications.
* Ensure quality assurance and review complex cases.
Adaptability & Teamwork
* Embrace change and proactively support colleagues.
* Work collaboratively with the team, sharing ideas and experiences.
Communication & Planning
* Clearly communicate information, both written and verbal.
* Plan and prioritise tasks to meet team goals.
The ideal Candidate:
1. Experienced mortgage servicing professional.
2. In depth knowledge of mortgage servicing processes and arrears management.
3. Strong Leadership and team management skills.