Job Title: Senior Customer Resolution Manager Salary: £43,800 - £58,500 Location: Cambridge, UK with some flexibility for hybrid working (minimum 2 days per week in the office) Contract: Permanent/Full Time (35 hours per week)The Senior Customer Resolution Manager is a pivotal role responsible for overseeing the resolution of escalated customer issues and complaints, ensuring excellent service delivery, and driving customer satisfaction. This role involves managing a team, implementing process improvements, and bridging the gap between customers and internal departments. The ideal candidate combines excellent problem-solving skills with a strategic mindset to enhance the overall customer experience. Are you ready to make a difference? We have an opportunity to join a small team of dedicated experts, where you will be...