Our client, a call centre based in Lisbon, requires Native German speakers to review content online.
* WFO model – Lisbon Office
* Full time Monday to Friday business hours
* We are only accepting applications from candidates living in the Lisbon area
* First Contract - 6 Month Contract
* German speaking Salary: 1550€ gross paid *14 plus meal allowance
The primary responsibility of the Quality Assurance Analyst (Rater) is to act as a Subject Matter Expert (SME) for quality guidelines and thoroughly review and rate various forms of content, including audio, video, text, and images.
Roles and Responsibilities:
* Be a SME (Subject Matter Expert) for quality guidelines.
* Evaluate and rate multiple types of content, including audio, video, text, and photos, providing ratings with written rationales based on task guidelines.
* Participate in calibration sessions with your team and stakeholders as instructed by the team lead.
* Conduct peer audits and assist in training as needed.
* Coordinate with team members to share best practices.
* Work independently and collaboratively within a team.
* Communicate effectively with internal and external contacts as required.
* Manage multiple assignments simultaneously with minimal guidance.
Key Performance Indicators (KPIs):
* All KPI-related tasks must be followed and adhered to avoid business impact.
* Ensure breaks are pre-approved by SME, Team Leader, or Manager.
* Follow all instructions from Team Leader, Command Centre, or superiors.
* Adhere to all office and process-specific policies.
* Maintain confidentiality for all process-related work and critical office details.
* Assist team lead/manager in the interview process for future hires.
* Actively participate in calibration and assessment of tests used in the selection process.
* Perform additional ad hoc tasks that contribute to better service for the client or improvement to KPIs.
* Work on multiple customer projects simultaneously based on requirements.
Other Requirements:
* 100% work from office.
* Fixed schedule of Monday to Friday - Range can be from 7:00 AM to 8:00 PM, 40 hours per week.
* Transport allowance provided as per project policy.
* After initial training, candidates will take a mandatory certification given by the customer, which must be cleared in a maximum of 2 attempts.
#J-18808-Ljbffr