Job summary The Service Manager role is a senior operational role providing leadership and direction to operation staff within a designated service line across Queen's and King George Hospitals, and other satellite sites. As part of the Radiology Management Team, providing positive and credible leadership for the Radiographic Service at Barking, Havering and Redbridge University Hospitals NHS Trust. Responsible for the day-to-day running of the Radiology department. Recognising and celebrating our workforce demographics the post holder will be responsible for ensuring the service line operates in an inclusive and transparent way. Improving and maintaining staff experience within the service line is a key requirement for this role. The post holder will be the professional accountable operations leader across within the service line ensuring appropriate structures are in place to support and inspire staff within service line, encouraging innovation, excellence, and succession planning. The postholder will support the 'Operational Lead - Radiology' and others in providing strategic and inspirational leadership that will create a caring, fair and open culture in line with our Trust values. Main duties of the job The Service Manager role is a senior operational role providing leadership and direction to operation staff within a designated service line across Queen's and King George Hospitals, and other satellite sites. The post holder will work in a service line triumvirate with the Clinical Lead and the Matron, with a particular focus on day-to-day management of operational services across their areas of responsibility. They will be responsible for ensuring provision of high quality, safe, well-governed, productive and cost-effective services which support the Trust in delivering its strategic objectives. They will practice at an advanced level demonstrating a high level of autonomy and decision-making. About us We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with. Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer. We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023. Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out. We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients. Date posted 24 January 2025 Pay scheme Agenda for change Band Band 8a Salary £59,490 to £66,239 a year per annum inclusive Contract Permanent Working pattern Full-time Reference number 162-6768-NC Job locations Queen's Hospital Rom Valley Way Romford RM7 0AG Job description Job responsibilities For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form. All new staff appointed at the Trust are subject to a probationary period. Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Nichola Ceesay Recruitment Advisor, on 01708 435000 ext. 4176. Further details regarding the post may be obtained by contacting the manager as per the contact details above. Job description Job responsibilities For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form. All new staff appointed at the Trust are subject to a probationary period. Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Nichola Ceesay Recruitment Advisor, on 01708 435000 ext. 4176. Further details regarding the post may be obtained by contacting the manager as per the contact details above. Person Specification Education/ Qualifications Essential Educated to a degree level/ qualification in healthcare or management OR demonstrable ability to work at BA/BSc level with equivalent experience Evidence of maintaining continuous professional development with advanced relevant theoretical and practical knowledge Desirable Clinical Professional Qualification at Degree level Experience/ Knowledge Essential Significant experience within the Healthcare sector at junior Manager level or equivalent. Ability to write high quality reports, production of business cases and presenting data clearly Desirable Experience within a diagnostics service Project Management Qualification (e.g. Prince2) Person Specification Education/ Qualifications Essential Educated to a degree level/ qualification in healthcare or management OR demonstrable ability to work at BA/BSc level with equivalent experience Evidence of maintaining continuous professional development with advanced relevant theoretical and practical knowledge Desirable Clinical Professional Qualification at Degree level Experience/ Knowledge Essential Significant experience within the Healthcare sector at junior Manager level or equivalent. Ability to write high quality reports, production of business cases and presenting data clearly Desirable Experience within a diagnostics service Project Management Qualification (e.g. Prince2) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Barking, Havering and Redbridge University Hospitals NHS Trust Address Queen's Hospital Rom Valley Way Romford RM7 0AG Employer's website https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)