Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
What is in it for you:
* Paid Time Off
* Medical, Dental and Vision Insurance, 401K
* Employee benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities
Rate of Pay: $27.39 an hour
Job Description
What you will be doing:
Reporting to the Manager, Front Office, responsibilities and essential job functions include but are not limited to the following:
* Demonstrating Reception, Concierge, and Operator standards of Service & Operational Procedures in all interactions and comply with all brand, hotel and departmental policies and procedures.
* Must comply with most current Accor and Sofitel standards.
* Have a complete working knowledge of all applicable systems, machines, and devices.
* Be a driving force for the brand loyalty program. Enroll new ALL loyalty members and update guest ALL profiles.
* Adhere to and promote the Company’s Health & Safety policies to ensure a safe work environment and be knowledgeable about all safety & emergency procedures.
* Handle promptly and effectively any queries arising from guests including in-room dining order taking.
* Make and/or modify any hotel, restaurant, tour, and transportation reservations.
* Maintain, monitor, and ensure all requests are logged and responded to in the computer system, Opera and common inboxes among other systems.
* Maintain knowledge of hotel amenities and services, hotel features, hours of operation, and hotel layout including room types, rates and descriptions.
* Assist with the hotels rooming procedure and ensure all guests are escorted to their room/suite.
* Provide information about hotel services and promote internal outlets (Restaurants, etc.).
* Use vendors specified by Sofitel Washington D.C. Lafayette Square.
* Maintain reservation files for reservation changes, cancellations, billing, upgrading, etc.
* Responsible for charging no-show fees and late cancellation fees.
* Request internet booking codes for negotiated accounts promo codes from Distribution Services at GRC.
* Prepare arrival and amenity reports.
* Check and audit daily arrivals (possible duplicate reservations).
* Organize package elements based on arrivals.
* Ensure proper billing instructions are set up.
* Maintain knowledge of current hotel selling strategies, room promotions and packages.
* Upsell reservations at all points of the reservations and check-in process.
* Ensure all arriving guests provide a valid method of payment.
* Communicate VIP arrivals to designated ambassadors.
* Assign rooms in the property management system.
* Monitor online check-in and pre-checked-in requests.
* Process check-in of all hotel and group guests according to established procedures and standards.
* Complete check-out for all hotel and group guests according to established procedures and standards.
* Assist with bell and/or door coverage, luggage storage and retrieval when needed.
* Other duties as required.
Qualifications
Your experience and skills include:
* Previous front office and/or reservations experience is an asset.
* Detail-oriented and numerical aptitude.
* Knowledge of Property Manager systems (Opera) an asset.
* Must be able to work flexible schedules including weekends and holidays.
* The ability to work with little or no supervision is required.
* Positive and team-oriented.
* Passion for guest service.
* Excellent interpersonal skills.
* Excellent written and verbal communication skills.
* Highly organized, results-oriented, work well under pressure.
Additional Information
Your team and working environment:
* Opportunity to work with a diverse group, representative of over 20 countries worldwide.
* Experienced group of individuals to train and hone innate skills and abilities.
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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