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Job overview
This is an exciting opportunity for someone interested in working in both a training and digital healthcare role to support our Electronic Health Record (Epic) system which went live in April 2019.
We are looking for a skilled, experienced and enthusiastic Senior Principal Trainer to join our innovative Epic Training team.
Patients are at the centre of everything we do. Our Electronic Health Record - Epic - helps to ensure that we continue to get better at delivering services and treatment plans designed around patient needs. Our vision is to create a digitally enabled organisation that supports the delivery of efficient and effective patient care, achieved through easy-to-use systems that provide staff and patients with access to the right information, in the right place, at the right time. To help us to achieve this vision, we are looking for passionate individuals to join our training team.
Main duties of the job
As a Senior Principal Trainer, you will design and deliver Epic training to staff across all professions. A good understanding of key clinical workflows and terminology is therefore required, with clinical experience desirable.
You will lead on the design and delivery of allocated Epic training courses; help create Epic eLearning; assist with quality improvement projects relating to Epic design and implementation; work closely with specialist leads and educators, and be part of the Epic superuser community we have here at UCLH. As part of this role, you will also need to undertake and complete a formal Epic qualification.
This role will include designing and delivering Cogito, Reporting and BI (including PowerBI) Training to RNOH & UCLH. This role will work closely with our Business Intelligence Team.
We are looking for a friendly, enthusiastic team member who can adapt to this fast-paced and broad role. Applicants will require strong analytical skills and the ability to troubleshoot and adjust priorities quickly to the rapidly changing needs of a large teaching hospital.
Please be aware as part of the selection process, candidates will need to undertake and pass the Epic Aptitude Test. Candidates who do not pass the test will unfortunately not be considered for the role, due to the requirements and standards set by our EHRS supplier (Epic).
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
* University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
* National Hospital for Neurology and Neurosurgery
* Royal National ENT and Eastman Dental Hospitals
* University College Hospital Grafton Way Building
* Royal London Hospital for Integrated Medicine
* University College Hospital Macmillan Cancer Centre
* The Hospital for Tropical Diseases
* University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world-class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Person specification
Knowledge and Qualifications
* Educated to degree level (or equivalent professional qualification/experience), plus higher professional clinical/management experience or qualifications at master's level
* Good knowledge and understanding of NHS clinical, administrative and operational workflows
* Hold (or be willing to work towards) technical configuration accreditation following the EHRS provider's training programme
* Specialist knowledge of EHRS including Epic certification
Experience
* Experience of build, configuration and testing on the Epic training environment
* Experience of principles and procedures of software development and associated standardisation principles
* Experience of delivering training to Groups, both in person and virtually
* Previous NHS or Healthcare experience
* Previous experience of working within a complex, change-driven environment
Technical Skills and Abilities
* Ability to understand complex problems, analyse and document workflows and current practice, identifying opportunities for change
* Proficient in MS Office applications (Teams, Word, PowerPoint and Excel)
Communication & Influencing Skills
* Strong interpersonal skills, effective communication and follow-up skills
* Able to communicate effectively with colleagues and at all levels of the organization, both verbally and in writing
* Ability to communicate technical concepts in simple/non-jargon terms so that end-users can understand
* Ability to support and reassure delegates and end-users who may be struggling to use the system, deploying tact and diplomacy where required
* Ability to communicate confidently and credibly with senior management
* The ability to lead meetings, prioritise tasks and resolve conflicts
Other
* Sound organisational skills; ability to prioritise demanding workload in a high pressure and very challenging environment, maintaining delivery of quality outputs to tight deadlines
* Ability to promote team collaboration and development
* Resilient approach and flexible attitude to work
At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving - are central to the way we work.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world-class research, innovation and creativity.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
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