My client is seeking a highly organised and detail-oriented Remortgage Case Manager to join their dynamic legal team. The successful candidate will have experience in managing a large case load of remortgage files and is looking to build on the experience they have and be excited about the opportunity of working with a well-respected law firm.
The Role:
As a Remortgage Case Manager you’ll have the chance to:
* Own your success:Manage your personal caseload from initiation to completion, shaping the client experience and driving positive outcomes.
* Challenge yourself:Tackle complex legal aspects of the remortgage process, expanding your knowledge and sharpening your skills.
* Join a winning team:Be part of a collaborative, high-performing group known for innovation and exceeding expectations.
Key Responsibilities
* Responsibility for managing a large case load of remortgage files
* Monitor and deliver fully against personal targets
* Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
* Responsible for dealing with complex aspects of the remortgage transaction
* Overall responsibility for files from opening through to completion with administrative support
* Provide an exceptional service both to the client but also to introducers and associates
* Deal with complex enquiries
* Recognise potential risks and resolve issues without putting the client or business at risk
* Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements
* Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner
* Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
* Provide support and coaching to Trainee Case Managers
* Optimise the client experience through use of our conveyancing systems and technology
* Suggest improvements to current policies and procedures
The Person
* We’re looking for a skilled Case Manager with preferably around 2+ years’ previous experience.
* An Enthusiastic team-player and natural self-starter able to work on own initiative.
* The Ability to deliver a high level of customer service.
* Strong attention to detail and verbal and numerical skills.
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