University Hospital Southampton NHS Trust
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.
Main duties of the job
We have an exciting opportunity for motivated Speciality Admin Team Leaders to join our dynamic and friendly team in Cancer Care. We are looking for enthusiastic individuals with supervisory experience to provide strong leadership for our teams of Patient Pathway Coordinators.
Cancer Care is a compassionate, dynamic and high-profile care group which covers a wide range of specialties from treatments for patients with cancer including chemotherapy and radiotherapy to a Regional Bone Marrow Transplant Unit.
Business hours are between 8am to 6pm Monday - Friday.
Job responsibilities
Working closely with your colleagues you will lead a team of Patient Pathway Co-ordinators and Administrators working across a range of clinical areas. You will work within a dedicated speciality clinical area to provide advice and guidance to co-ordinate the admin team processes for the patients pathway. You will be responsible for the smooth running of the patients journey by ensuring that streamlined administrative processes revolve around the patient and their individual needs. You will be involved in service delivery for the Speciality Admin Team including implementing new processes.
You will provide cross-cover for other Team Leaders within the Division to ensure a consistent and effective administration service is always maintained. This is a busy role, and we are therefore looking for individuals with excellent communication skills, the ability to work well under pressure and a desire to provide a first-class service for patients and clinical teams. You should be able to work with minimum supervision and have a tactful, sensitive approach to dealing with occasional difficult situations.
In return, this post offers excellent development opportunities.
Person Specification
Qualifications / Training Required
* Diploma level qualification or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
* RSA 2 word processing / typing or equivalent experience
* Proficient in all aspects of Microsoft Office
* Knowledge of medical terminology
* Knowledge of Alden System
* Evidence of personal development
* Courses/further study attended
Previous or relevant experience necessary
* Administrative and organisation experience
* Experience as a patient services secretary linked to a clinical service or customer focused environment
* Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
* Experience in a supervisory role
* Experience of complex staff
* Use of hospital computerised patient systems
* Experienced Healthroster / ESR software user
Trust Values
* Patients First
* Always Improving
* Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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