Assistant Manager - Brent Cross London We are Flip Out, we are the UKs biggest and best adventure parks We are now recruiting for an outstanding Manager to join our Flip Out & Laser Quest team in Brent Cross. Job Overview Reporting into the General Manager and with circa 20-40 direct reports you will support your General Manager to lead, inspire and create an environment where we “Create Unforgettable Experiences One Guest at a Time” for the thousands of visitors that you will welcome into your venue with a very clear mindset where the safety of our team members and our guests is our highest priority. Key Measure of Success • The maintenance and on-going improvement of the Company’s guest experience and feedback performance. • The rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, Food and Beverage operation, team member training, and operational performance monitoring. • The achievement of the Company’s business Key Performance Indicators including revenue targets, guests booked, operating costs, and overall budget management. Duties and Responsibilities • You will thrive in a multi-function, fast-paced, high footfall environment where being hands is an essential part of your role. • Follow the parks opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform • You will lead the way when it comes to ‘Getting stuck in’ and showing your team what a leader you are. • You will take responsibility for the Laser Quest venue whilst assisting where required with our Flip Out operation. • You will enjoy partnering your General Manager in recruiting, coaching, developing and mentoring your teams. • You will be responsible for taking the lead in venues success for children’s parties. • Guest experience is at the heart of what we do so the ability to be face to face with your guests when your needed most is an absolute must. • You will have a strong head for numbers with real commercial awareness and spot every opportunity to increase revenue and where practicable present a business plan to your GM to highlight your ideas • The Health & Safety of our teams and guests is our highest priority and as such this will always be at the top of your agenda when coaching and leading the team. • To ensure that the venue maintains appropriate accident, incident, and associated contingency management arrangements, including test drills and staff training. • To manage the day-to-day maintenance and on-going improvement of the store’s overall presentational standards, internally and externally • To manage the effective and efficient operation of the store’s overall premises and facilities management resources. • To assist and support the General Manager in the operation of the venues team member performance management arrangements. • You will create and maintain an exciting and energetic workplace for your teams and a safe, fun-filled, exciting adventure park for all of our guests. Qualifications/Skills • Management experience within the leisure industry • Knowledge of Laser Quest • Great coaching skills to develop your team • Outstanding people management skills • IT Skills • HR knowledge • Sound financial understanding Location: Brent Cross Contract Type: Permanent Hours : Full time, You will work 5 days out of 7 with weekend work essential - there will be a mixture of early, mid and late shifts. Salary: Basic - £27,625 per annum, plus quarterly bonuses for thousands of additional earnings. Benefits: Staff Discount available for family and friends You may also have experience on the following: Assistant Manager, Deputy Manager, Foodservice, Restaurant, Team Leader, Customer Service, Concession Manager, Assistant Concession Manager, Leisure Manager, etc. REF- 219 610