As a customer service representative, you will be the direct point of contact will all general inbound enquiries on a B2B basis. You will handle project requirements under the requirement of the sales team to streamline cross-departmental communications & external stakeholders. The role will play a large telephony position in engaging with active customers, processing order requirements, inputting invoice enquiries, logging customer calls.
Client Details
The client that we are actively working on behalf of are a large chemicals distributor delivering on a domestic & international field to other third-party consumable manufacturers. The business are undergoing a period of change whereby internal teams will be altered, including the customer service operations, to streamline new customers & recurring business. Based near Denton, the business has undergone a period of growth & has also moved into a new production site.
Description
Key responsibilities will consist of:
Assist with managing overdue accounts and ensuring efficient payment processing.
Recommend suitable products or services based on customer requirements.
Compile product/service reports by collecting and analysing customer data.
Handle incoming calls and proactively generate sales leads.
Assess and address customer needs to ensure a high level of satisfaction.
Foster strong customer relationships through trust, clear communication, and effective problem-solving.
Provide accurate and timely in...