We are currently looking for a Parts Advisors: Key Responsibilities: To assist the Dealer and Key Account Parts Support team, your main responsibilities will include: * Managing and processing back orders * Monitoring and following up on outstanding back orders * Providing advice on parts availability and pricing * Responding to dealer inquiries via ASiST * Handling inbound and outbound calls * Generating and completing back order reports * Investigating and addressing claims and return requests * Submitting pricing inquiries * Placing orders accurately and efficiently Qualifications & Requirements: * Strong organizational and time management skills * Excellent communication skills, both verbal and written * Proficiency in Microsoft Office, particularly Excel * Fluency in English (written and spoken); additional languages are a plus but not required * Familiarity with the agricultural industry is advantageous, though not essential * Ability to prioritize tasks effectively and manage competing deadlines * Familiarity with relevant software applications * Collaborative team player, committed to contributing positively to team culture and enhancing the brand image * Self-motivated, proactive, and dedicated to improving dealer satisfaction * Ability to handle stress and work effectively under pressure * Strong punctuality and time management * Willingness to travel (up to 20% of the year) * Comfortable with public speaking and presenting when necessary Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people