We currently have an opening for an Application Support Analyst to join our team. In this role you will report to the Senior Application Support Analyst, providing 2nd line support to internal teams and clients with HCM application related queries and issues. You will help improve the product by being the voice of the customer by raising bugs and new functionality requirements, as well as testing new releases prior to deployment. You will have some experience of working with a HCM application. Key responsibilities include: HCM Application Support Investigate HCM application related queries raised by internal and external customers and resolve issues in line with SLAs. Manage any issues / incidents through to successful resolution and completing RCA with recommendations for improvement. Champion the voice of the customer by raising bugs and new features. Help customers understand how best to use their HCM Software to support their business needs. Update internal and external customers on bug fixes and new features to create a great client experience. Understand and provide support to clients on HR processes such as benefits, pay, performance, talent and more. Work closely with the Tech, Product Development and IT teams to investigate and resolve issues. UAT Provide UAT for new releases. Input into feature design meetings with product management. Act as a subject matter expert where required for feature design or bug fixes. Skills and experience required Experience of working with HCM applications. Experience following processes to support customers. Analytical thinking with an innovative approach to problem solving. Ability to work to deadlines with appropriate prioritisation. Comfortable working with others, building effective working relationships with clients and colleagues. Excellent communication skills both written and verbal. Embrace change as technology, products and services evolve