Company RCI FS Ltd UK Job Description Reporting to the Head of Service and Insurance, this person will be responsible for managing the team monthly portfolio, invoicing, commissions, finance reconciliation and the team mailbox. They will also closely support the team with service plan operations and insurance products reporting. What will you do: Prepare and update the monthly portfolio on a monthly basis on the team performance Hold regular meetings with our controlling team to ensure all invoices and payments are up to date Assist in managing the approval process, including handling Dealer General Letters, Change management, Product study… Manage the team mailbox, ensuring prompt responses and customer satisfaction. Manage and update the FAQ. Load the claims in Sigma Participate in testing procedures as needed Manage termination contracts to be closed in Sigma Compile and prepare team KPIs on a monthly basis Assist the service plan team in managing rejections Provide support to the wider Marketing team as required What will you have: Enthusiastic and able to work independently, using own initiative. Keen to develop knowledge and be curious about the market we are operating within and future opportunities it may present. Able to prioritise workloads in order to meet deadlines. Comfortable with managing relationships with multiple stakeholders at various levels, both internally and externally. Effective written & verbal communication skills. Flexible team player with the ability to communicate at all levels. Excellent PC skills with knowledge of Microsoft Office package (Excel) Ability and comfortable with software and applications. Who is Mobilize Financial Services? We are the financial partner of Renault group brands and we also operate for Nissan and non-Allianz brands. We aim to strengthen their profitable growth and reinforce customer satisfaction. We are a unique commercial brand to meet all customers car-related and mobility needs. As a partner who cares for all its customers, we build innovative financial services to create sustainable mobility for all. How We Support Your Development: At Mobilize Financial Services we believe in the power of continuous learning and personal growth. As we strive to cultivate a dynamic and innovative work environment, we recognise that investing in the development of our employees is paramount and everyone should have the opportunity and tools to thrive and reach their full potential. As a part of our team, you'll benefit from a variety of ongoing learning opportunities, including workshops, seminars, and online courses. Our mentorship program pairs employees with seasoned professionals who provide guidance tailored to individual career goals. Joining our supportive network means you'll be surrounded by colleagues dedicated to continuous improvement, fostering an environment where collaboration and growth thrive. Mobilize Financial Services is an equal opportunity employer and is committed to providing a workplace that is inclusive and accessible to all. Should you require any reasonable adjustments to participate in the recruitment process or as part of your role, please let us know. Our aim is to ensure that every candidate and employee has the support they need to thrive and contribute to the best of their ability. Job Family Transverse Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves. We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form. In order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future. By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Group Privacy Policy .