Reviewing and creating orders to pharmaceutical suppliers using the pharmacy computer system. Judgements on what and how much to order involve assessing and interpreting a range of information e.g., clinical knowledge of specialist use(s) of products, urgency of items, usage patterns and trends, delivery times, current stock holdings, supplier reliability etc. Investigating and resolving manufacturers delays and out of stock/low stock situations, contacting suppliers and/or considering alternative items. Tact and persuasive skills are required to negotiate with suppliers to obtain limited stocks and to arrange delivery of urgent/to follow items. Providing information and advice on stock delays, problems with special orders for patients etc and negotiating priorities and options including persuading staff to use alternative items. Highlighting problems to Senior Pharmacy Technician in Procurement, Automation and Distribution or the Deputy Head of Pharmacy, Operational Services Lead. Supporting the maintenance of the pharmacy computer information system and the automated pharmacy dispensing system (robot) databases, creating, reviewing, amending and deleting files to keep the systems up to date and to optimize performance and stock control. Reviewing and deleting files in on the pharmacy computer system e.g. pack sizes, expired contracts, discontinued items to keep the system up to date. Investigating and taking action on the pharmacy computer system maintenance reports, documenting action taken and highlighting problems to Senior Pharmacy Technician in Procurement, Automation and Distribution. Investigating, resolving, and adjusting stock balance discrepancies, informing the Senior Pharmacy Technician in Procurement, Automation and Distribution or Deputy Head of Pharmacy, Operational Services Lead of any problems. Reviewing and updating assigned procedures and policies, reflecting changes in services and processes.Identifying areas for improvement, suggesting developments and changes in procedures and working practices. Implementing procedures/policies and agreed improvements and communicating these changes to other pharmacy staff. Undertaking allocated action required from Drug Alerts and Recalls, coordinating the retrieval and isolation of affected stock from the pharmacy department and wards and departments. Arranging returns to suppliers and document action taken. Inform pharmacy, medical and nursing staff of the recalls, liaise with staff on required action including persuading and gaining the agreement of nursing/medical staff to use alternative items. Finding suppliers for new/urgent items including contacting other hospitals, specialist manufacturers and import/export companies and establishing item details, prices, delivery details etc. Creating orders using the pharmacy computer system on an ad hoc basis for new/urgent items. Reviewing with the Clinical Pharmacists stock usage reports for Wards/Departments on a scheduled basis to maintain good stock turnover at ward level and optimize the service for Wards and Departments. Participating in service level measurements, audits and surveys as necessary. A full outline of duties and responsibilities is outlined within the attached job description, available in both English and Welsh.