Hours: Part time evening shifts available
Salary: Between £11.50 to £12.67 per hour (Shift Dependant)
This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field!
Join us as our new Contact Centre Operator at Medequip Connect and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care.
You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.
Who are Medequip Connect?
Medequip Connect provide services to over 10,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home.
We help people to maintain independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day.
About the role
As the Contact Centre Operator for Medequip Connect, you will deal with incoming alarms and telephone calls for Medequip Connect’s Contact Centre including Technology Enabled Care.
Your day-to-day responsibilities will include, but not be limited to:
* Providing a professional support service in Medequip Connect’s Contact Centre.
* Being the first point of resolution for client and customer escalations, ensuring a high level of customer service and care.
* Supporting and motivating colleagues as a team player.
* Practicing and developing standards/behaviours to ensure customer service remains a priority.
* Maintaining quality and service standards to acquire and retain customers and increase satisfaction.
* Having detailed knowledge of TEC Services Association (TSA) Quality Standards and applicable British Standards.
* Ensuring compliance with the TSA Quality Standards Framework and Service modules.
* Developing expertise in the Health & Social Care landscape and how Medequip Connect solutions contribute to managing service user risks.
* Escalating concerns, safeguarding, and complaints appropriately.
About you
Above all, you will identify and align with our company values:
* We keep our promises.
* We empower people to be accountable for their actions and performance.
* We help people with empathy, courtesy, dignity and kindness.
* We show respect and are trusted by our colleagues, suppliers and customers.
* We believe in teamwork and are passionate about our work.
* We encourage innovation and the development of technology.
* We embrace change and seek to achieve excellence.
* We deliver cost effective, efficient and safe healthcare solutions.
What we offer
* 29 days holiday moving to a max of 33 days, pro rata (inclusive of Bank Holidays).
* Continued professional development, training and learning support.
* Pension scheme.
* Healthcare scheme.
* Life assurance.
* Cycle to work scheme.
* Care First employee assistance program including free counselling.
* Access to Perkbox discount platform.
* Free uniform.
* Free DBS check.
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
This role may be subject to an enhanced DBS disclosure and satisfactory references.
This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Job Types: Part-time, Permanent
Pay: £11.50-£12.67 per hour
Work Location: In person
Reference ID: 260949INDX
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