(ITSM) Business Analyst
Sheffield / London (Hybrid working 2 days onsite)
3-6 Months Contract
£500 to £550 a day Umbrella
Are you an experienced IT Service Management (ITSM) Business Analyst with a passion for aligning IT services with business needs?
We are seeking a skilled and driven Technical Business Analyst - IT Service Tiering for a time-boxed engagement to lead a critical project defining and implementing a tiered service model for our IT services.
The Challenge:
* Structured Analysis: Conducting a comprehensive review of their existing IT services, their supporting infrastructure, and current performance against key metrics.
* Service Tier Definition: Working with stakeholders to define three distinct service tiers with consistent attributes, including Support Hours, Availability, RTO/RPO, Incident/Request Response times, and cost benchmarks.
* Service Catalogue Alignment: Mapping existing services to the new tiered model, ensuring clarity for both IT and business users.
Your Expertise:
* Proven ITSM Experience: You have a strong background in IT Service Management principles, frameworks (e.g., ITIL), and service catalog design.
* Structured & Analytical: You're comfortable leading structured analysis exercises, evaluating existing service performance, and defining clear service level agreements (SLAs).
* Business Acumen: You understand the concept of business value streams and can align IT service levels with business priorities and risk tolerance.
* Excellent Communicator: You can confidently facilitate workshops, present findings to stakeholders, and ensure clear communication throughout the project.
This is a unique opportunity to make a tangible impact on our client's IT service delivery model. If you thrive in a fast-paced environment and have the expertise to drive this initiative, we want to hear from you!
If you are an experienced Business Analyst with IT Services looking for a new challenging role, then please apply directly to the AD or send your CV to sajeel.sharief@randstaddigital.com.
Randstad Technologies is acting as an Employment Business in relation to this vacancy. #J-18808-Ljbffr