Published
October 10, 2024
Location
Leeds City Centre, Leeds, United Kingdom
Description
Job Specification: Infrastructure Analyst (hybrid role)
Salary up to £50,000
Education Requirements
5 GCSE's Grade A-C a minimum requirement
Experience Requirements
Would suit a 2nd to 3rd Line engineer that is looking to develop and grow within a large organisation
Industry
Legal Services
Job Location
Leeds CC
Qualifications
Ideally Microsoft but any IT qualifications beneficial
Responsibilities
Working as part of the IT team, you will be expected to resolve 1st, 2nd and 3rd Line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in Leeds with occasional travel to our Birmingham and London Offices. You will also be expected to provide brief induction sessions for new starters in occasional situations when our full-time trainer is not available.
You will also take day-to-day responsibility for a number of administrative tasks such as:
1. Imaging laptops and workstations
2. Provisioning and day-to-day maintenance of desktop, laptop, and mobile devices
3. Setting up technical resources in meeting rooms
4. Assisting with the Uniflow printer system
Finally, there will be a requirement to be part of an out of hours On Call rota.
Required Skills / Abilities
This is not an exhaustive list and from time to time it may be necessary to vary these to meet the department and business needs.
1st and 2nd line support - Normally desk-side or phone-based, but can include remote desktops or site visits. Technologies covered will include:
1. Microsoft Office 2016/365 (necessary)
2. Microsoft Windows 10 (necessary)
3. iManage
4. Tikit Partner for Windows
5. Uniflow and Flowmatrix
6. Workstation/Laptop Hardware
7. Remote Access Technologies (Cisco VPN, Duo2FA)
8. BigHand Digital Dictation
9. Online services such as LandRegistry
Basic 3rd line support includes:
1. User Management
2. Basic network infrastructure (e.g. patching phones and workstations)
3. Basic network administration tasks (e.g. User configuration within various systems and administration of workstation firewall and anti-virus solutions)
4. Occasional new user training: Carrying out inductions for new starters if our normal trainer is unavailable
5. Dealing with all levels of staff via email, phone and face-to-face
6. Liaising with other support departments regarding issues such as new starters and office moves
7. Basic vendor relationships (e.g. in relation to telecoms or IT supplies)
8. Working closely as an onsite resolver with our IT Managed Service supplier who manages Servicedesk calls and server, network infrastructure
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