We are looking for an enthusiastic candidate to support the provision of a comprehensive prescription service at Compass Medical Practice.
Compass Medical Practice is a virtual GP Practice for patients who have been removed from mainstream GP practices as they are deemed difficult to doctor. The practice covers a wide geographical area which incorporates Lancashire, Cumbria and parts of Cheshire & Merseyside. Patient consultations take place by telephone/video link and if a face-to-face consultation is required, the appointment is undertaken within a clinical space within the patient's community or the bespoke Compass Medical Practice clinical van. A risk assessment is undertaken prior to all face-to-face appointments and there is a minimum of one patient liaison officer present for each appointment.
Hours: 37 hours per week hours to be discussed at interview, to include an 18:30 pm finish.
Rate of Pay: £11.44 per hour
Main Duties of the Job
The aim of the role is to support the team in the delivery of safe and efficient responses to patient medication requirements. Dealing with queries and repeat prescription requests by telephone and electronically, ensuring all current medication has relevant, current authorisations and to collate the relevant data for medication reviews.
Job Responsibilities
Main Duties and Responsibilities
1. Be responsible for the effective management of medication requests.
2. Ensure effective systems, processes and practices are in place to provide a safe and effective service.
3. Participate in the production of activity reports to support management decision making.
4. Process repeat prescription requests, from EMIS that are authorised by the GP and NMP.
5. Process repeat prescriptions, received online, in writing or via phone on a daily basis, in-line with the prescribing protocol.
6. Assist with any prescription queries.
7. Deal with any medication changes from all clinical letters and consultations.
8. Remove obsolete medications.
9. Monitor specific drugs for overuse and report relevant findings to the clinical manager.
10. Undertake medication audits including collating the monthly drug recharge data.
11. Maintain accurate records.
12. Stay up to date with the ICB Formulary.
13. Distribute the centralised alerts.
14. Support medication reduction regimes.
15. Work with the practice support team and the nursing team to meet QOF targets.
16. Liaise with pharmacies, clinicians, patients and clinical teams to ensure the provision of a safe prescribing service.
17. Understand the appointment processes and ensure medication reviews are booked in a timely manner e.g. new patients, post hospital medication changes, annual medication reviews and new medications commenced.
18. Undertake general clerical duties as required.
19. Participate in the Compass Medical Practice, internal monthly MDT.
20. Participate in team meetings and training as appropriate.
21. Collate patient review data in advance of patient review meetings.
22. Undertake any other duties, as deemed relevant to the post, under the direction of the practice manager and the clinical manager, including cover for staff absence and annual leave.
23. Support the practice manager / clinical manager in the reviewing and updating of practice policies and procedures and creating processes.
24. To provide cover for members of the reception team during periods of sickness and annual leave (this may include working until 18:30).
25. Call taking with patients and professionals.
26. Complete monthly KPI reports.
27. Creating letters and templates in EMIS.
28. Any other tasks allocated by the management team.
29. Work with the Head of Service, the Practice Manager, Clinical Manager and the team, aiming to attain a CQC Outstanding rating for providing an excellent service.
30. Maintain professional conduct.
31. The role will include undertaking aspects of the job description for all the services under the Complex Lives Business Unit Umbrella.
The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.
Person Specification
Knowledge & Skills
* Able to exercise initiative in organisation and prioritising work.
* Good communication skills both written and oral.
* Strong organisational skills, and ability to coordinate information and data from a range of sources.
* Ability to develop strong working relationships with project partners.
* Excellent communication and presentation skills, both oral and written with the ability to present information and advice in a way that is appropriate to the audience.
* Excellent IT skills including Word, Excel, Outlook, PowerPoint and Microsoft Teams.
* Knowledge of EMIS computer system.
Personal Qualities
* Ability to stay calm under pressure.
* Personal insight to manage own wellbeing.
* Ability to work alone and as a team member.
* Enthusiastic and committed to the role.
* Flexible.
* Ability to diffuse difficult situations and deal with difficult members of the public.
* Positive and confident disposition.
* Commitment to personal and professional development.
* Willing / able to attend appropriate training.
* Work within the boundaries of the role.
* Trauma Informed awareness and practice.
Qualifications
* Good standard of general education.
* IT qualification e.g. ECDL or equivalent.
* Knowledge of Microsoft packages.
* Medication Administration training.
* NCQ in Business Admin or equivalent.
* NVQ or equivalent in Health and Social Care.
Experience
* Working in a pharmacy, GP Practice, or similar environment.
* Passion for working with people with complex needs including people experiencing multiple disadvantages.
* Experience of working in partnership e.g. with other groups and agencies.
* Experience of using EMIS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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