Resorts World is a leisure destination owned by Genting UK Ltd. It offers a fun and fast-paced working environment with a beautiful lakeside location. We are currently recruiting for a fully flexible, hard working and enthusiastic Spa Receptionist to join our Spa team on a full time basis. Key tasks include front of house duties, making bookings, and ensuring high quality customer service. We are looking for someone with a friendly and welcoming approach, excellent interpersonal skills, and a positive attitude to work. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. Some benefits include an online discount portal, flexible benefits, life cover, and pension. We also run company funded engagement events and continually look at ways to reward and engage our employees. We are a global player in the leisure, casino and hospitality sector and are looking for high calibre and outgoing candidates who are as excited about our brands as we are.
**Key Responsibilities:**
* Meet, greet, and attend to the needs of guests
* Make bookings for walk in guests and check in guests upon arrival
* Build a good rapport with all guests and resolve any complaints/issues quickly
* Deal with guest requests to ensure a comfortable and pleasant visit
* Be responsible for accurate and efficient accounts and guest billing processes
* Assist in keeping the reception area clean and tidy
**Requirements:**
* Friendly and welcoming approach
* High standards of dress and presentation
* Ability to remain calm during difficult situations or in a busy environment
* Excellent interpersonal skills, including a pleasant telephone manner
* Flexible and positive attitude to work
* Warm and professional
* Confident and effective communicator
* Ability to get to and from Resort World Birmingham with ease
**What We Offer:**
* Online Discount Portal
* Flexible Benefits (e.g. extra holiday purchase, dental insurance, health cash plan)
* Life Cover
* Pension
* Uniform Provided
* Employee Assistance Programme
* Free On-Site Parking
* Staff Discount at Genting Hotel, Santai Spa, and other Resorts World Birmingham venues
**Genting Values:**
* Demonstrate a positive, can-do attitude
* Have outstanding customer service skills
* Be friendly, helpful, and supportive towards all team members
* Take pride in their appearance
* Be reliable and hard working
* Be flexible to fit in with our 24 hour business
* Bring some personality and fun to the workplace