Job Title: Application Support Lead Contract Type: Permanent Location: Bradford / Chatham /London / Petersfield Working Pattern: Hybridtypically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible. What We Offer: Holidays: 25 days holiday up to 30 days (depending on service) Pension: We know it is important to save for the future, that is why we will contribute up to 10% Maternity/Paternity: We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave Workations: opportunity to work abroad 20 days a year (approved list of countries) enabling you to visit family and friends or extend your trip Volunteering: 2 paid days to give back to the charity of your choice Development: LinkedIn Learning for all Finance: Snoop Premium available to all colleagues Opportunities to connect: via quarterly socials, in-person and virtual company updates Medical: Opportunity to opt in for Private Medical Insurance Bonus: Discretionary annual bonus The Role: At our company, we believe that diverse perspectives drive innovation and success. We are committed to creating an inclusive, supportive environment where everyone can thrive. If youre passionate about technology, collaboration, and problem-solving, wed love to hear from you even if you dont meet every requirement listed. You and Your Team: As an Application Support Lead, youll play a key role in ensuring the performance, reliability, and continuous improvement of our software systems. Reporting to the Head of Solution Enablement, youll lead a team of 8 talented colleagues, working with cutting-edge technology to configure SAAS-based applications, support live systems, and drive impactful change. If you enjoy working in a dynamic environment where your contributions truly matter, this role offers an exciting opportunity to develop and lead. As a Application Support Lead, you will: Configuring and implementing software changes to align with business needs. Diagnosing and resolving system defects and issues, ensuring live systems run smoothly. Collaborating with the DevOps team to deploy software releases and monitor performance. Participating in Agile sprint planning, daily stand-ups, and team ceremonies. Documenting system configurations for long-term efficiency and support. Leading and mentoring a team, fostering a collaborative and high-performing environment. Identifying opportunities for process improvements to enhance system reliability. What Were Looking For: We welcome applicants from all backgrounds. If you bring enthusiasm and a problem-solving mindset, we encourage you to applyeven if you dont tick every box. Key qualities that will help you succeed in this role include: Experience working within a software delivery team, ideally in a DevOps or Agile setting. Familiarity with incident, problem, change, and release management. Hands-on experience with system integration, configuration, and maintenance. Basic knowledge of SQL scripting (including Stored Procedures). Exposure to Java, JavaScript, or similar programming languages (bonus, but not essential). A customer-focused, solutions-driven mindset with a passion for problem-solving. Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. A collaborative and proactive approach, thriving in an Agile environment. A team leader who inspires and supports their colleagues to achieve success. Offers are subject to satisfactory background checks, including credit, fraud, and employment references. Who We Are: At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of lifes opportunities. Established in 1880, were now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.75 million UK customers. Vanquis has been named one of the Financial Times UKs Best Employers 2025, ranking in the top 50 nationwide and seventh in Banking and Financial Services. This recognition is based on independent employee feedback, reflecting our strong workplace culture, career growth opportunities, and commitment to our people. Our dedication to making a real difference for customers and supporting our colleagues remains at the heart of what we do. We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our Buy as You Earn scheme. Were about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know youre here to build your career, so we help every colleague with training and development opportunities. Making sure theres always something new to learn. Vanquis Bank is an Equal Opportunity Employer Here at Vanquis Banking Group, we embrace everyones unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why were here in the first place: to help put people on a path to a better everyday life. If theres anything we can do in the recruitment process to help you achieve your best, get in touch. Whether its a copy of our application form in another format or additional assistance, were available to help ADZN1_UKTJ