Working in STōK Cae Ras on match days and events, you’ll be responsible for the hospitality suites, bars and kiosks; ensuring that all our customers have an enjoyable and memorable experience.
MAIN RESPONSIBILITIES
* Leading and motivating the relevant team, ensuring high levels of customer service.
* Maintaining a clean and organised work environment.
* Managing stock.
* Effectively dealing with customer feedback.
Matchday Receptionist/Front of House
* A warm and welcoming presence on a matchday (or other events) when people arrive for their hospitality experience.
Bar Staff
* Preparing the bar areas for service; serving drinks and keeping the bar and front of house area clean and tidy.
Hospitality Staff
* Working in the Club Hospitality areas, serving food and beverage (including alcohol) items to our guests.
Kiosk Hospitality Staff
* Working on our stadium concourse kiosks, serving food and beverages items to our guests.
SAFEGUARDING RESPONSIBILITIES
* We are committed to ensuring everyone who engages with the Club has a positive, safe, and supportive experience. Staff are required to comply with all aspects of the Club Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded across the Club.
* In roles serving alcohol, we can only accept candidates aged 18 or over.
HEALTH & SAFETY RESPONSIBILITIES
* Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
SKILLS/ABILITIES REQUIRED
* Professional and proactive approach.
* Experience of working in a fast-paced environment with attention to detail.
* Must adhere to the highest standards of health and safety in the course of the role.
PERSON SPECIFICATION
* Excellent interpersonal and social skills.
* The ability to work using your own initiative and as a member of a team.
* The ability to work effectively under pressure and be resilient.
EQUALITY, DIVERSITY & INCLUSION
Wrexham Football Club is committed to ensuring that equality, inclusion, and diversity of opportunity is at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Club. We uphold everyone’s freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee, volunteer, or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following ‘protected characteristics’: Age, Disability, Gender Reassignment, Marriage & Civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation.
The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and, as we are underrepresented in these areas, we particularly welcome ‘entry level’ applications from women, individuals from Black and Minority Ethnicities, the LGBT community, and anyone with a disability.
SAFEGUARDING AND SAFER RECRUITMENT
Wrexham Football Club is committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the club and believes that the general wellbeing, welfare and safety of all children and vulnerable adults engaged in club activities is of the utmost importance. The Club will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters – including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families, and the relevant local authority.
Having a criminal record will not necessarily bar a potential candidate from working with the Club. This will depend on the nature of the position and the circumstances and background of the offence(s) committed. As an organisation using the Disclosure and Barring Service (DBS) to assess applicants’ suitability for positions of trust, the Club complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. Potential applicants need to check on the government website (https://www.gov.uk/tell-employer-or-college-about-criminal-record/what-information-you-need-to-give) whether cautions/convictions should be disclosed as part of their application.
#J-18808-Ljbffr