Job Type: Permanent Location: Hybrid Working with 2 days a week in NuneatonHours: 37.5hrsSalary: £Industry Competitive
It's a really exciting time to be at Holland & Barrett. We are investing across all areas of our business with a vision of empowering our customers to live happier, healthier lives. Our mission is to be the leading player in global wellness chosen by millions as their trusted partner for personalised wellness journeys. To achieve this goal, we are embarking on a radical transformation. We are recruiting top talent in all areas of our business, from Finance to Digital Marketing, from HR to IT, as well as new functions around Health and Wellness.
The Role
The Purpose of the Role:
The CX Performance Lead will play a critical role in providing actionable insights into customer behaviour and their reasons for contacting Holland & Barrett. This role will leverage advanced data analysis techniques, including the latest in AI technologies, to identify trends, improve customer experience, and provide data-driven recommendations to key stakeholders. The successful candidate will be pivotal in driving the strategic decision-making process, ensuring that customer-centricity remains at the heart of our operations.
Key Responsibilities:
The MI Business Analyst analyses customer interaction data to identify patterns, contact reasons, and behaviours. They develop repo...