We are looking for an organised and proactive Logistics Coordinator and Administrator to join our team at Trinity in Redditch. You will manage technician schedules, handle administrative tasks, and ensure jobs are completed accurately and on time. If you are detail-oriented, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you We Want You to Be: A dedicated and reliable team member who supports the logistics and administrative functions to ensure the smooth operation of the business. You will contribute to maintaining an efficient portfolio for Trinity and its customers, while consistently delivering excellent customer service and managing cost control effectively. We’ll Need You To Be Able To: Schedule and manage technicians' diaries based on their availability and required skill sets. Book new jobs in a timely manner, ensuring adherence to SLAs. Ensure all jobs are accurately documented and updated with necessary information. Perform clerical duties such as filing, email correspondence, and document preparation. Offer administrative support to the operations team on an ongoing basis. Make inbound and outbound phone calls to suppliers, contractors, and surveyors. Coordinate waste disposal collection services and communicate with relevant companies. Provide accurate information to Surveyors, Policyholders, and Claims Teams regarding visits and job status. Update the TCS Claims system with any changes to claims. Ensure revisits are booked with all relevant and accurate details. Consistently meet SLAs and KPIs to ensure high-quality service standards. Conduct site visits and inspections to improve job quality. Undertake other tasks or activities as reasonably requested in line with the company’s values. We’re Looking For: Skills and motivation: Strong spoken and written communication skills. Proficiency with computers and Microsoft Office. High level of attention to detail and accuracy. Ability to work under pressure and meet deadlines. Calm, assertive, and professional telephone manner when interacting with suppliers. A proactive approach to taking on new tasks and responsibilities. Passion for customer service and helping resolve challenges. Positive, enthusiastic, and goal-oriented approach to work. Strong teamwork abilities with a focus on meeting targets. Experience & Qualifications: Previous experience in the insurance industry or with building contractor management is highly preferred. Secondary education or equivalent, with proven skills in numeracy and written English. In return, we can offer you: Basic Salary £24,000 (DOE), as well as market leading benefits. 25 days Annual leave plus statutory holidays Discretionary performance related bonus Life insurance cover Enhanced company pension scheme Employee of the month & employee of the year awards Refer a Friend scheme An extra day’s holiday for your birthday Paid volunteering/charity day a year Support in your development and wellbeing, including an Employee Assistance Program (EAP) Eye test vouchers Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs Social events If you're proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.