A Conference and Events Supervisor is responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.
A WORLD OF REWARDS
* Hourly rateof £12.50
* Uniform provided
* Freeand healthymealswhen on duty
* Grow your Career
* Personal Developmentprogrammes designed to support you at every step of your career
* A chance to make a differencethrough our Corporate Responsibility programmes
* Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts:with Perks at Work
* Holiday:28 daysincluding bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Discounted Car Parking
* Up to 4 weeks temporary accommodationif relocatingat a discounted rate
* Modern and inclusiveTeam Members areas
What will I be doing?
* Supervise Conference and Events operations
* Communicate and delegate in line with daily function sheets
* Able to work in all areas of Conference and Events including Bar, Restaurant, and Room Service
* Welcome guests in a polite and friendly manner
* Follow cash handling procedures
* Manage guest queries in a timely and efficient manner
* Ensure cleanliness of work areas
* Plan, organise and control the daily operations
* Ensure compliance of brand standards
* Represent needs of the team
* Assist Food and Beverage with achieving financial targets
* Assist Conference and Events Manager with training and developing the team
* Assist with annual and mid-year appraisals with team members under your responsibility
* Comply with hotel security, fire regulations and all health and safety legislation
* Comply with local licensing laws
* Be environmentally aware
* Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
* Previous Conference and Banquet experience
* Committed to delivering high levels of customer service
* Positive attitude
* Good communication skills
* Flexibility to respond to a range of different work situations
* Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Experience in the hotel industry
* Experience in supervising and/or delegation
* Willingness to develop team members and self
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