Direct message the job poster from The Rathbone Hotel
We are currently seeking a dynamic and experienced Reception Manager to join our vibrant team in a beautifully appointed 72-bedroom boutique hotel in Central London.
Exciting times are ahead – we’re undergoing a full refurbishment. This is a unique opportunity to be part of a new chapter for our hotel. Experience in managing front office operations during refurbishments will be a strong advantage.
About the Role
As Reception Manager, you will play a pivotal role in delivering exceptional guest service and leading the Front Office team, including reservations. You will be the face of the hotel – welcoming guests, solving problems, and inspiring the team to deliver moments of genuine hospitality that create lasting memories.
Our reception area also includes a small bar, so it is essential that you're comfortable working in and supervising this space as part of your daily operations.
Requirements
* Must have managerial-level knowledge of Opera Cloud PMS
* Proven experience in a Front Office or Reception Manager role within a quality hotel environment
* A guest-focused leader with exceptional communication and team management skills
* Ability to train, mentor and motivate a team to deliver high standards and upsell effectively
* Highly organised, calm under pressure, and able to work hands-on when needed
* Personal presentation, punctuality, and initiative
* Effective communication
* Personable attitude and a team motivator
* Team player
* Flexibility regarding working time arrangements
* Be an excellent people person, showing respect for customs and culture
* A strong presence on the floor, leading by example in both service and professionalism
* Assist in the reservations department and be fully conversant with corporate rates, special offers and all incoming emails to the reservation inbox are actioned in a timely manner
* Monitor all tasks and make suggestions to your line manager where required to enhance efficiency
* Knowledgeable and complying with all statutory regulations and ensuring all team members have all required trainings before starting work and during their employment as per both internal and statutory requirements
* Monitor payroll budget to ensure in line with budget and that monthly payroll reports are accurate and submitted
* Effective forward planning with ability to react to sudden changes
Your Impact
* Oversee daily operations of reception, bar and lobby areas
* Ensure seamless check-in/out experiences and resolution of guest concerns
* Maintain high standards of cleanliness, presentation and efficiency
* Support team development through coaching, SOP adherence, and ongoing training
* Liaise with other departments to ensure smooth communication and cross-functional excellence
* Remain flexible and adaptable to shifting priorities, layouts, and workflows as we go through the refurbishment process
Why Join Us?
* Be part of a passionate team at an exciting time of change and investment
* Influence and shape the future guest journey as the hotel transforms
* Work in a collaborative environment that celebrates initiative, innovation, and personal growth
* We provide uniform, dry cleaning, meals on duty, and a performance-based bonus
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