Job Title - 2nd Line IT Support Engineer - 6x Month Contractor Position
Location - Shoreham-by-Sea
Contract Type: Contractor
Day Rate: £135 per day
Working Hours: Mon - Fri 9am - 5.30pm (office-based)
IR35 Status: Outside IR35
We're looking for a a highly skilled and motivated contractor to our team! This office-based role requires a commitment of 5 days a week, and we need someone who can start as soon as possible for a 6-month contract.
Who We Are
Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation.
What We’re Looking For
In this role, you'll provide both remote and onsite support specifically for Focus Group employees. Your responsibilities will include offering 1st and 2nd line assistance to support our growing business. Daily tasks involve managing a help desk queue, collaborating with colleagues to resolve issues, and ensuring tasks are completed within the specified SLAs.
What will you do?
* Be responsible for dealing with 2nd line support issues that come into the helpdesk.
* A natural problem solver, you are willing to deliver tasks individually whilst integrating with a friendly team.
* Conscientious with a strong work ethic, energy, and resourcefulness to deliver change.
* Excellent time management and prioritisation skills.
What you’ll need
* At least three years’ experience in an IT support role.
* Ideally worked on an IT Support Helpdesk previously, in a managed service environment.
* Excellent telephone and remote support skills.
* Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages.
* Experience in networking (firewalls, routers, switches, VPN, wireless).
* Experience with VLANs, Hyper V, VM Ware and other virtual technologies.
Nice to have
* Experience with Mac OS X, Linux & Android.
* Cloud knowledge: Office 365 and other
* Backup Software: Windows Server Backup, Veeam, Symantec, Attix or StorageCraft
* Experience with Cisco firewalls and switches.
* Experience with SQL, VOIP, SANS.
Why Join Focus Group?
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.
Benefits
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