Description Role Purpose: You will be responsible for supporting your store teams to drive sales, profit, growth, standards, and first-class customer service by inspiring and leading your teams. Responsibilities: Sales: •To maximise sales through effective management of your store team •To adjust use of floor space to maximise sales potential •To set and agree sales budgets with your line manager and perform regular reforecasts of said budgets Customer: •To ensure that your store provides the highest level of customer service •To develop skill gaps across team to ensure high mystery shopper results •To deliver first class visual merchandising in your store and consistently do so •To maintain the highest standards of presentation at all times Costs : •To regularly monitor and review all store-related costs across your store •To minimise all areas of loss in order to maximise profitability •To manage payroll within budgets set •To put strict procedures in place in order to minimise stock loss for the business Security: •To ensure all company policies relating to cash handling are adhered to •To conduct four full audits per year •Responsible for all aspects of security within your store, including sub contracted security guards •To monitor all, till activity in your store and carry out regular security checks on all members of staff in order to minimise stock loss Operations : •Work with key head office functions to ensure appropriate replenishment to your store takes place, particularly during peak trading periods and around match days •Work with the warehouse teams to ensure effective delivery schedules •Ensure smooth daily routine for operational management of people and products Marketing: •To work with the marketing team to ensure effective execution of product launches, events, POS and all other associated marketing activity. People Management: •To develop and manage all staff within the store •To carry out performance management tasks in an effective and clear way •To deliver all aspects of the people management calendar in a clear and professional way •To carry out disciplinary, grievance and capability processes in an effective way Knowledge & Experience: •Successful track record of “hands on” retail management in a shop floor environment •Ability to build strong relationships both internally, and also with external partners •Proven track record of people management •Experience of effective allocation of resource •The ability to manage with autonomy •Evidence of great merchandising skills •Interests in Football is desirable We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics. Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future. If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us.