Our client is a leading organisation seeking a talented Business Analyst to join their global IT team. This is a fantastic opportunity to work closely with digital service operations and product management teams to drive impactful changes and enhance their digital platform. Permanent role, hybrid working 2-3 days in the office. Key responsibilities as the Business Analyst but not limited to: Articulate business requirements through functional specifications and Agile user stories. Own and optimise the Business Operating Model across functional areas. Serve as the Subject Matter Expert for project and operations teams, enhancing business processes. Proactively identify and address delivery risks. Understand strategic business needs and plans for growth. Analyse technical systems and business models to improve IT products and services. Maintain strong relationships with key stakeholders across regions and functions. Source and implement new business technologies. Collaborate with architects and SMEs to define technological solutions. Produce reports on application development and implementation. Conduct A/B tests and analyse data to guide business decisions. Skills and experience required as the Business Analyst: Extensive experience as a Business Analyst or Senior Business Architect. Proven experience with standard e-commerce products is essential. Familiarity with curating website content and managing CMS platforms. Understanding of PIM systems is required; direct working experience is not necessary. Knowledge of how different components in e-commerce platforms integrate with ERP systems. Familiarity with APIs, database queries, and other technical concepts is important. Experience in Business Process Reengineering or Transformation Programmes. Excellent communication and interpersonal skills, capable of articulating complex concepts. Full project lifecycle experience with knowledge of various methodologies, including Agile and Waterfall. Creative problem solver with strong analytical skills. Knowledge of packaged ERP systems, particularly in finance and supply chain (experience with Microsoft Dynamics 365/AX preferred). This is an exciting opportunity to become a key player in the IT team to help shape the future of the digital landscape