Job Description
Customer Service Adviser, Aspatria, Cumbria
Salary £22,695
Monday-Friday 09:00-17.00
MacArthur Recruitment is recruiting for a successful manufacturing company for this position of Customer Service Adviser. In this role you will be working with customers and some outside service providers (couriers, retailers, etc.) to enable a successful customer experience answering queries and proactively helping customers. On occasion customers will visit you in the office so it can be a client facing role and therefore the dress code is formal / smart casual and presentable.
This role requires someone who enjoys helping people and talking to people on the phone. Its not a sales role; your role is to assist customers with their questions and purchases.
Useful / ideal experience for the role of Customer Service Adviser :
* Experienced working in a similar, customer facing role via phone, email, etc. ideally
* Used to making out-going phone calls in response to queries, orders and similar
* Able to advise, after youve been trained, on the product portfolio
* Assisting customers with answers to their questions
* Organised with good attention to detail
* IT literate - comfortable working with computers and in-house systems (training provided)
* MS Office
* General administration
* Great communication skills
Key responsibi...