Head of Customer Delivery/Support | £60k to £65k | Derby DE21
Permanent | Full Time | Fantastic work culture and benefits that include:
25 days holiday + 8 bank holidays
Hybrid working after probation
Free on-site parking
Cherry Professional are seeking to appoint an experienced and driven individual to join a thriving business as a Head Of Customer Delivery. You will be responsible for leading all aspects of customer delivery and support across the business. This includes overseeing onboarding and service delivery operations, managing international support teams, and ensuring a seamless and proactive customer journey. You'll be a strategic leader who can drive improvements across delivery and support functions while acting as a key advocate for customers
What we're looking for:
Proven leadership experience in both customer delivery and support functions, ideally within SaaS or tech
Strong understanding of customer-centric strategies, onboarding, and support best practices
A strategic thinker with strong planning and analytical skills
Excellent interpersonal and communication abilities — both with teams and external stakeholders
Familiarity with CRM systems, ticketing platforms, and basic technical concepts (HTML/web development)
Demonstrated success in improving operational efficiency, customer satisfaction, and team performance
A passion for delivering seamless and exceptional customer experiences
The finer element...