Job Description This is a great opportunity to join Eurofins Chemistry team in the subcontracting department, the purpose of this role is to assist the department leadership with the day-to-day operations and management whilst communicating delays/queries to customers regarding their sample analysis. This is a full time position working 37.5 hours per week - Monday to Friday 08:00 till 16:00. To ensure customer enquiries are responded to at first point of contact where possible. Assisting sample dispatch with same day KPI achieved to a minimum level of 95%. Assisting in reducing overdue customer sample rate Identifying incorrect testing selected at the customer level for Interco analysis and working to correct these at the quotation level. Identifying samples not reported at the customer level and following up when reported back to UK. Building sample specification records to prevent delays in analysis at Interco laboratories. Investigating daily turnaround time misses and providing data to department leadership on daily basis. Adjusting Interco replated turnaround time dates in accordance to agreed Sample Management rules. Assisting to prevent delays with manually entered results and identifying correct turn around time requirements. Creating and updating daily priority tracker for Interco samples. Overseeing rush Interco analysis from customer to reporting. To communicate delays in analysis to customers at the required service level, specifically for samples sent to partner laboratories within Europe and the rest of the world. To ensure that the customer is seamlessly transferred to the appropriate person within the business to be able to answer their query where response at first point of contact is not possible. Covering all Team Leader duties within the department when required. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Provide accurate, valid and complete information by using the right methods and tools. Delivering customer satisfaction by listening to and exceeding customer expectations. Perform direct client communication for additional sample analysis requirements, including any queries during the registration process through email or telephone in a professional manner. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Registration, preparation and analysis of samples as required. Assisting the laboratory to maintain a turnaround time at >92%, ensuring that daily targets are achieved To assist through operating best practice in order to meet the requirements of the UKAS accreditation standard. Comply with all relevant Health, Safety and Security Regulations.