DC Client Manager
SEI Investments (Europe) Ltd. London, United Kingdom
Posted: 4 days ago | Type: Hybrid Job | Contract: Permanent | Salary: Competitive
We are looking for a DC Client Manager who will hold a key relationship role and be responsible for the management and development of relationships with our Master Trust clients. As a key member of the DC Client Team, the holder will help to deliver new and existing clients with best-in-class service and ensure that key third-party supplier relationships are effectively managed.
SEI's Institutional Group is one of the first and largest global providers of outsourced investment management services. We deliver integrated retirement, healthcare, and nonprofit solutions to more than 520 clients in 12 countries and in the UK our core propositions are Fiduciary Management and Defined Contribution Master Trust.
What you will do:
* Support on all aspects of SEI service delivery to DC clients and act as a day-to-day contact and client advocate within SEI.
* Identify SEI's DC clients' emerging needs and inform the DC Proposition Team.
* Help SEI's DC clients to deliver their member communication strategies.
* Support the sales process of converting new business opportunities into new clients, including participating in new business proposals and consultant meetings.
* Attend client meetings.
* Keep abreast of legislative changes and work with the team to manage the impact on client services and procedures.
* Participate in new client implementations.
* Support with internal/external suppliers, maintaining strong and effective relationships to ensure high-quality third-party services are delivered.
* Develop strong and effective relationships with clients and their professional advisers.
* Any other ad-hoc projects as required.
* All SIEL employees are responsible for the identification, assessment, and control of risks and risk events.
What we need from you:
* Relevant client-facing experience and good technical knowledge of DC and Investment.
* Hands-on experience and knowledge of the products and services pertinent to the Defined Contribution landscape.
* Excellent interpersonal skills.
* Proven ability to manage multiple agendas.
* Strong listening, oral, and written communication skills.
* Previous experience of working within DC Pensions/client-facing role preferred.
* Existing pensions and/or investment knowledge will be beneficial, with a firm commitment to develop that knowledge when in role essential.
* Strong project management skills.
What we would like from you:
* Passionate about building effective client relationships and acting in the best interests of our clients.
* Collaborative working style.
* Excellent communication skills.
* The ability to prioritise and manage multiple agendas.
* The ability to see projects through successfully from end to end.
* Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection, and fun.
SEI's competitive advantage:
To help you stay energised, engaged, and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, strong pension plan, tuition reimbursement, hybrid working environment, and a work-life balance that enables you to relax, recharge and be there for the people you care about.
SEI is an Equal Opportunity Employer.
After over 50 years, SEI remains a leading global provider of investment management, investment processing, and investment operations solutions. Our UK office is based between the City of London and the growing technology hub of Shoreditch.
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