Who are we, and what do we do? You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants. We own and manage our entire supply chain, from farms to factory and all the way to the customer door – meaning we have careers that cover a whole range of functions. We have major processing sites across England and Wales, and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales. About the Role: Are you passionate about People? Looking for a new challenge? Do you have experience or qualifications in Customer Support? As an inclusive, forward-thinking business, we take pride in our approach to investing in our people across Avara Foods and are looking for a highly competent and motivated Part Time Customer Support Coordinator to join our Customer Support Team. The role is Home based, with proximity to one of our sites if there are any direct access issues (ideally 30-60mins). As a Customer Support Administrator you’ll be working Friday, Saturday and Sunday from 07.30 to 15.30. Flexibility will be required to provide an effective service to our twilight colleagues. What will you be doing as a Customer Support Coordinator at Avara? To work within our Supply Chain Function as a member of the Order Management Team as a Customer Support Co-Ordinator. You will be dealing with many stakeholders: customers, logistic companies and different parts of Avara including planning, despatch and production teams. This role would be responsible for providing weekend cover for order management primarily for our Retail Customers. What will your key responsibilities as a Customer Support Coordinator include? EDI Order receipt to include checking all retail orders have arrived in the system and to deal with any orders in draft status and resolve any issues with missing / failing orders. Make required amendments to orders based on information provided by the different site planning teams, despatch teams and against supplied plans and stock checks. Release EDI retail orders to the despatch teams checking all the integrations have worked and orders are at the correct status providing accurate order and case volumes to all the despatch teams. Enter and process all Food Service orders including any direct store delivery requests. Deal with any commercial sales order issues / amendments. Update customers with shortage information and where required update customer web portal systems with order amendments. Update and manage product life concessions in the system. Complete Epod Process. Resolve any ASN issues. Emergency cost price changes. Service Level Reporting General enquiries from internal teams and customers. What you’ll need to be successful: Ability to work on own initiative due to weekend cover. Flexible, resilient approach with good problem-solving skills. Ability to prioritize and manage time effectively Excellent Written and verbal communication skills Attention to detail and accuracy Excel, Order Management System knowledge desirable Experience in a customer support / order management role desirable. May need to take phone calls outside of working hours. The benefits of working for Avara Foods: As a Customer Support Coordinator, you will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognised and rewarded. We offer comprehensive training as well as continuous development as you build your long-term career with us. You can also look forward to benefits that amongst other things, include the following: Competitive 31 days holiday allowance Secure contract with long term career development opportunities Straight forward pension contribution of 5% Staff shop / staff sales at hugely discounted prices Cycle to work scheme Discounted local gym membership Salaried Advance Finance Salary Sacrifice Car Scheme Access to our Employee Benefit Scheme, which includes unlimited remote GP appointments and unlimited mental health sessions, physiotherapy sessions, medical second opinion consultation, and other discounts and perks, such as savings & discounts on weekly costs. Ts & Cs apply What happens after you apply for this role? After you’ve applied, you’ll be contacted in due course by a Resourcing Officer, to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role. If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today We are committed to being an equal opportunities employer. INDHP TheAvaraWay Benefits