Summary
Do you enjoy supporting others and tackling complex challenges? Do you have a passion for solving problems and finding solutions? If so, this could be the perfect apprenticeship role for you! You will become a key part of our Transpennine Route Upgrade (TRU) Human Resources team, supporting the delivery of the TRU People Plan and HR Strategy.
Wage
£20,500 a year
Training course
HR support (level 3)
Hours
Monday to Friday, hours between 08.30am and 5.00pm. Hybrid working, with a minimum of 3 days in the office.
40 hours a week
Possible start date
Sunday 1 June
Duration
1 year 9 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Daily tasks will involve supporting colleagues across TRU with a wide range of HR matters throughout all stages of the employee lifecycle. This will include:
* Assisting with recruitment
* Data reporting
* Data analysis
* Assisting with performance management
* Assisting with organisational change
Where you’ll work
George Stephenson House
Toft Green
York
YO1 6JT
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
YORK COLLEGE
Your training course
HR support (level 3)
Equal to A level
Course contents
* Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
* Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
* Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
* Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
* Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
* Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
* Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Your training plan
You will attend York College on a day release basis (one day per week during term time), and will receive training in the workplace for the remainder of your weekly contracted hours.
Requirements
Essential qualifications
GCSE in:
* 3 other subjects (grade 4/C)
* English (grade 4/C)
* maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Logical
* Team working
* Initiative